Gateway Express Moving

N Nova Rd 533, 32174, Ormond Beach, United States
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1.05
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

5.00%

1

95.00%
About Gateway Express Moving

Passionate about the views of America. https://t.co/CdwCiBLIad https://t.co/ODolu3BJQu

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Walter McCollum
GB

Please DO NOT use this moving company Please DO NOT use this moving company. They contract with R&M Transportation for dispatching services. I moved from Maryland to Miami July 31st. First, two movers showed up and two additional contractors came, which could not put tape on a box. They just stood around and talked, so the team lead sent the two contractors home after 30 minutes. That left 2 guys moving a three level, 4 bedroom house...they started at 9:30am and did not leave my house until 10:00pm. At that point, they told me everything could not fit on the truck. and told me another truck would be there at 7:30 the next morning. The truck did not get there until 9:30. My 2018 Honda Goldwing motorcycle was on that truck. I specifically provided instructions for no one to touch the bike and I needed to drive it off the truck when the truck arrived in Miami. When I arrived to the storage place, the bike was off of the truck, and the steering wheel would not lock, the bike would not start and it had deep scratches on the rear saddle bag. Both of these companies (Gateway Express and R&M Transportation) needs to be put on every website for poor service. They do not care about customers. I tried contacting the CEO's of both companies and was told by dispatching that they do not talk to customers because they are in the field work. I will be filing a lawsuit against both companies. PLEASE DO NOT USE EITHER ONE OF THESE COMPANIES. THE SERVICE IS ABSOLUTELY HORRIBLE!

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amanda whitley
GB

tom is too busy getting fake reviews… tom is too busy getting fake reviews for his company to actually answer the phone and take responsibility for his salespeople lying to people. better yet the whole company is based on lies.. they make fake reviews, used fake sales tactics (claiming they have trucks in your area already so they can get you a good deal), they lie on their site and when you speak to them about not being movers..they are just a broker. they use scam companies who steal to move you . then they will create a new company to scam from once their current one has a bad reputation.. right now landmark moving and storage is Tom's next company to scam people.

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Joonbae Seo
GB

Please read these review first Please read these review first. It will save your money and time. The company did not pick-up my package. Because of this I had big trouble with financially and physically. A driver came with a truck at 8:20 pm on 6/22/2020. The driver kept delaying the pick-up time. Also, the moving company told me the movers should be two people, not one. After checking my package, the driver told me I have to pay $699 more due to my package is more than expected. So I called the moving company to explain this issue. However, while I was talking to the manager, the driver was left without loading my package. And the company did not respond to my call and email till now. I already paid $655.4 as a deposit. update They did not respond me but they responded BBB. They refused refunding my deposit even though they did not delivery anything. Please be careful this company. I will keep update this.

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Adri Quintana
GB

DO NOT USE THIS COMPANY. NOT AS RELIABLE AS THEY CLAIM TO BE. Honestly I feel deceived through this whole process. When moving across the country you want to know that your possessions are in good hands and know that your stuff will arrive promptly when they say. Well, the person who booked me failed to tell me a couple of things, 1: that a third party company comes to move you with a shared truck with other people’s belongings (nowhere to be found in the contract) 2: who to make my payment available to, (also nowhere to be found in the contract.) so I was very confused when a company called MAP Moving & Storage came out to get my things and already had my cashiers check made out to Gateway. BUT what he did tell me is that my truck would arrive to the drop off location between 5 and 7 days, which I’m sure you’ve probably guessed by now is a bold faced lie!! Here I am in a new state almost THREE WEEKS after they picked up my stuff without a bed, my clothes or any of my personal items because my stuff sat in Colorado for TWO WEEKS before they even loaded it to a DIFFERENT truck to be driven out to me. SAVE YOUR MONEY.

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Don Olwert
GB

Disatisfied & Unresolved I agree with a previous review that any positive reviews have to be fake. The positive reviews here and on their site have been anything BUT what ours is based on the complete silence and ignoring from Tom and his company. In addition, is it any coincidence their Facebook page is broken? I will say, leading up to the collection of our money, we had ZERO issues getting ahold of Gateway. Literally on the first ring, within 2 min via email, etc. They were on point! They made a ton of promises on the phone, had in writing that things would be double wrapped and protected, the whole works! Flash forward a little bit and after we had already paid them the deposit. Found out the rates they gave us weren't valid and misled what they meant at the time the moving company showed up. These guys are a broker advertising as a moving company!!! This means they offload EVERYTHING off their plates when issues arrive and go completely silent...nothing, nada, no way to reach them (they become ghosts)! Since we needed our stuff and moved, we ended up having to pay almost double the original quote. Then we FINALLY get our stuff 30 -45 days later and there's over $6000 in damage because they didn't wrap or protect the things they said they would. Keep in mind, that was almost as much as the move. On the phone, the rep boasted "FULL INSURANCE!" "YOU'RE COVERED!!"...it was a blatant lie! We were offered a measly $45.00. Do NOT use this company...they are a broker, tell you what you want to hear, mislead you, and the disappear! @Tom, if you see this, please reach out! We are willing to reform our review based on getting the help your company promised and we deserve.

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