I can't advise you strongly enough to avoid this company Worst experience with a supposed professional company I have ever had the misfortune to be involved in. This happened a year ago and I still shudder at the experience. Goods were damaged, at 5PM the truck was too full to complete the move. We had to rent a storage space for the left behind furnishings. We stored the goods in the moving truck at Gateway Express Moving facility, several months later when it was delivered to our new home we found broken, damaged goods, 4 missing gaming systems with many games completely gone, jewelry armoire drawers were EMPTY, as if they had been dumped out into a bag. When Gateway Express Moving was informed, he offered 500.00 in compensation, and said we should have watched the movers closer , or perhaps we were lying about the missing and damaged items. We are out thousands of dollars in damaged and missing goods. Gateway Express Moving accepts no responsibility for this.

Negative stars!! Seriously the worst experience ever. I mean EVER. First, the movers arrived over an hour late and had to move another customer’s items off their truck before loading mine. I was not informed that my items would be moved along with someone else’s. Also, I was told that they would be able to move me in the same day (5 hr move), but due to the other drop off it didn’t arrive until midday the next day. There was no communication along the process, I had to call three people just to find out where the truck was and when to expect my items. The movers were very disorganized and slow. So slow that I had to help them move some of my stuff to speed up the process. I’ve moved several times before with other services and experienced much better service and speed. I would never use this moving service again!!

Less than one star service Your company “Guarantees a Five Star Experience”. What exactly does that mean? I agreed to make my move with Gateway because of the promises that I was given. You would be there through the entire process, my items would be double wrapped so no need for additional insurance costs, it would be a smooth experience, and those are just a few. As soon as the actual moving company came, since your company is actually just a broker, Gateway stopped doing anything for me. I needed help with some issues from the start and they made me contact the actual moving company and did not help at all. Then, my furniture arrived, completely unwrapped and with $6000 worth of damage. I played by the rules and paid everything I needed to. I filed a claim, and guess what? Since I took Gateway’s word for it, more specifically, Daniel at Gateway, I didn’t pay the extra to get my stuff insured more, so I was out of luck. The claim company offered me a whopping $45...for $6000 worth of damage and one item was something that was going to be handed down to my grandchildren. Now I can’t reach anyone at Gateway. I have been calling and emailing and no one wants to speak to me. I know there is a way they can make this right if they really want to and if you really “Guarantee and Five Star Move”. They clearly are just in this for the quick buck and make promises they don’t intend to keep.

dishonest This is a brokers company. I initially chose this company because of the decent reviews and reasonable price. I moved from RI to California. Its been a month and I haven't received my stuff. Gateway told me around 2 weeks but likely 10 days. After the truck was loaded, it was impossible to get in touch with anyone from the office ( I tried many times, voicemails, emails, multiple numbers). This seems to be the theme from another review that I came across. I was able to get in touch with the company they are contracted with who told me their policy is 21 business days. Its been 20 business days and I havent not received my stuff. The company has not been able to give me an ETA. We asked multiple times to speak with someone from gateway but this has not happened. In addition, the contract that is online disappears after the truck is loaded. I am now questioning the authenticity of some of these reviews. Its unfortunate that they choose to act very unprofessionally and are dishonest about the time. All they had to do was be upfront from the start and respond to phone calls.

So bad services!!!!! COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected.