Disatisfied & Unresolved I agree with a previous review that any positive reviews have to be fake. The positive reviews here and on their site have been anything BUT what ours is based on the complete silence and ignoring from Tom and his company. In addition, is it any coincidence their Facebook page is broken? I will say, leading up to the collection of our money, we had ZERO issues getting ahold of Gateway. Literally on the first ring, within 2 min via email, etc. They were on point! They made a ton of promises on the phone, had in writing that things would be double wrapped and protected, the whole works! Flash forward a little bit and after we had already paid them the deposit. Found out the rates they gave us weren't valid and misled what they meant at the time the moving company showed up. These guys are a broker advertising as a moving company!!! This means they offload EVERYTHING off their plates when issues arrive and go completely silent...nothing, nada, no way to reach them (they become ghosts)! Since we needed our stuff and moved, we ended up having to pay almost double the original quote. Then we FINALLY get our stuff 30 -45 days later and there's over $6000 in damage because they didn't wrap or protect the things they said they would. Keep in mind, that was almost as much as the move. On the phone, the rep boasted "FULL INSURANCE!" "YOU'RE COVERED!!"...it was a blatant lie! We were offered a measly $45.00. Do NOT use this company...they are a broker, tell you what you want to hear, mislead you, and the disappear! @Tom, if you see this, please reach out! We are willing to reform our review based on getting the help your company promised and we deserve.

Quoted for $3500 and charged $6300 Under no circumstances should you use this company, it's a complete scam. Their sales people are slick and promise you the world, but never mention they won't actually be moving you themselves, they just broker the move. Once an issue arises, they take no responsibility and pass it off. Apparently I was severely under quoted on our moving bid. My original quote was for $3800. I was repeatedly told this was an overestimate and that I would be paying more likely around $3500. I was told the movers would pack up furniture for me, all I had to do was have everything else in boxes. That's a lie and I was charged for packing. After my original quote, I sold an entire bedroom set (mattress, box spring, frame, dresser and nightstand) a tv, and a weight bench. Surely I thought I would be paying under $3500 now. WRONG! These guys showed up, packed the truck and then told me it would be $6300. What was I supposed to do at that point, tell them to unpack the truck?!? I can not stress to you enough, you need to go with a different company. Pick a company that will actually come out to your house before the move, take a visual assessment and give you a realistic quote.

Do NOT use this company Do NOT use this company. - On the day of our scheduled move they did not show up, nor did they even call. When I finally reached them that evening they said there had been a problem, and they would pick us up the next day. They did not show up the next day either. On the 3rd day we told them to forget it ! (At great inconvenience and expense we found another mover). They have never given us a refund for our deposit, which was over $1,000. They are dishonest conmen. I have never had such a bad experience with any mover..

So bad services!!!!! COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected.

Please read these review first Please read these review first. It will save your money and time. The company did not pick-up my package. Because of this I had big trouble with financially and physically. A driver came with a truck at 8:20 pm on 6/22/2020. The driver kept delaying the pick-up time. Also, the moving company told me the movers should be two people, not one. After checking my package, the driver told me I have to pay $699 more due to my package is more than expected. So I called the moving company to explain this issue. However, while I was talking to the manager, the driver was left without loading my package. And the company did not respond to my call and email till now. I already paid $655.4 as a deposit. update They did not respond me but they responded BBB. They refused refunding my deposit even though they did not delivery anything. Please be careful this company. I will keep update this.