My move was a nightmare My move was a nightmare. I gave an exact number of large items and an estimate of boxes. I said I had ordered 50 medium and 50 large boxes and probably will fill them all. When the movers came, the price doubled. They loaded the truck on 8/25/20 and they finally delivered my items on 10/12/20. At least a dozen items were missing, at least 10 items were broken, and all of the furniture except the 2 recliners had some damage. They had taken the contents from a number of small boxes and threw them into a large box. I had jewelry mixed with tools and batteries and other items that were packed in individual boxes. The people we called were rude and the driver of the delivery truck was also rude. My advice, don't hire this company.

Disatisfied & Unresolved I agree with a previous review that any positive reviews have to be fake. The positive reviews here and on their site have been anything BUT what ours is based on the complete silence and ignoring from Tom and his company. In addition, is it any coincidence their Facebook page is broken? I will say, leading up to the collection of our money, we had ZERO issues getting ahold of Gateway. Literally on the first ring, within 2 min via email, etc. They were on point! They made a ton of promises on the phone, had in writing that things would be double wrapped and protected, the whole works! Flash forward a little bit and after we had already paid them the deposit. Found out the rates they gave us weren't valid and misled what they meant at the time the moving company showed up. These guys are a broker advertising as a moving company!!! This means they offload EVERYTHING off their plates when issues arrive and go completely silent...nothing, nada, no way to reach them (they become ghosts)! Since we needed our stuff and moved, we ended up having to pay almost double the original quote. Then we FINALLY get our stuff 30 -45 days later and there's over $6000 in damage because they didn't wrap or protect the things they said they would. Keep in mind, that was almost as much as the move. On the phone, the rep boasted "FULL INSURANCE!" "YOU'RE COVERED!!"...it was a blatant lie! We were offered a measly $45.00. Do NOT use this company...they are a broker, tell you what you want to hear, mislead you, and the disappear! @Tom, if you see this, please reach out! We are willing to reform our review based on getting the help your company promised and we deserve.

Quoted for $3500 and charged $6300 Under no circumstances should you use this company, it's a complete scam. Their sales people are slick and promise you the world, but never mention they won't actually be moving you themselves, they just broker the move. Once an issue arises, they take no responsibility and pass it off. Apparently I was severely under quoted on our moving bid. My original quote was for $3800. I was repeatedly told this was an overestimate and that I would be paying more likely around $3500. I was told the movers would pack up furniture for me, all I had to do was have everything else in boxes. That's a lie and I was charged for packing. After my original quote, I sold an entire bedroom set (mattress, box spring, frame, dresser and nightstand) a tv, and a weight bench. Surely I thought I would be paying under $3500 now. WRONG! These guys showed up, packed the truck and then told me it would be $6300. What was I supposed to do at that point, tell them to unpack the truck?!? I can not stress to you enough, you need to go with a different company. Pick a company that will actually come out to your house before the move, take a visual assessment and give you a realistic quote.

Negative stars!! Seriously the worst experience ever. I mean EVER. First, the movers arrived over an hour late and had to move another customer’s items off their truck before loading mine. I was not informed that my items would be moved along with someone else’s. Also, I was told that they would be able to move me in the same day (5 hr move), but due to the other drop off it didn’t arrive until midday the next day. There was no communication along the process, I had to call three people just to find out where the truck was and when to expect my items. The movers were very disorganized and slow. So slow that I had to help them move some of my stuff to speed up the process. I’ve moved several times before with other services and experienced much better service and speed. I would never use this moving service again!!

NEVER use this company! If I could give negative stars to this company I would! This company is a joke. My movers just to pick up my things were 4 hours late, made me pay $200 more than I was promised at this time, took hours to load my things and ignored every single one of my questions. I was promised my things would be at my new place of living within two weeks of my things being picked up, when the day arrived I called the company and they THEN informed me that my stuff could take up to 21 business days to get to my new place of living. I dealt with this company for over a month trying to find out when my stuff was going to get here and/or where my stuff even was. I was told my things were taken to Florida, which makes no sense considering my move was from Kentucky to Las Vegas, NV. I was never given a legitimate reason as to why my things where ever taken there. It was getting to a point I was talking to their AWFUL, snappy, rude customer service representative every other day, because I thought my stuff had actually been stolen. Well a month after my things had been picked up they finally show up to my place broken and severely water damaged. This company is a scam who only cares to make a buck and has no respect for customers and their things. NEVER USE THIS COMPANY.