Do NOT use this company Do NOT use this company. - On the day of our scheduled move they did not show up, nor did they even call. When I finally reached them that evening they said there had been a problem, and they would pick us up the next day. They did not show up the next day either. On the 3rd day we told them to forget it ! (At great inconvenience and expense we found another mover). They have never given us a refund for our deposit, which was over $1,000. They are dishonest conmen. I have never had such a bad experience with any mover..

Gateway Express is a scam brokerage… Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. They packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, they reloaded it to a truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens with Gateway Express and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received. They knew from experience there was going to be an issue! Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers and the insurance company have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

Kindly stay away! Used them for a move from Austin, TX to Atlanta, GA. Totally disappointed, did not stick on the schedule for pick up, over priced than initial quote, they wouldn't understand basic mathematic mis-calculations for over charging, they promised to take good care of everything but did nothing but just charge me high. They communicated well until they received the initial deposit. & they are just a middleman - they dont have their own truck. They handed the order to Condor moving system & did not bother there after.

Negative stars!! Seriously the worst experience ever. I mean EVER. First, the movers arrived over an hour late and had to move another customer’s items off their truck before loading mine. I was not informed that my items would be moved along with someone else’s. Also, I was told that they would be able to move me in the same day (5 hr move), but due to the other drop off it didn’t arrive until midday the next day. There was no communication along the process, I had to call three people just to find out where the truck was and when to expect my items. The movers were very disorganized and slow. So slow that I had to help them move some of my stuff to speed up the process. I’ve moved several times before with other services and experienced much better service and speed. I would never use this moving service again!!

Less than one star service Your company “Guarantees a Five Star Experience”. What exactly does that mean? I agreed to make my move with Gateway because of the promises that I was given. You would be there through the entire process, my items would be double wrapped so no need for additional insurance costs, it would be a smooth experience, and those are just a few. As soon as the actual moving company came, since your company is actually just a broker, Gateway stopped doing anything for me. I needed help with some issues from the start and they made me contact the actual moving company and did not help at all. Then, my furniture arrived, completely unwrapped and with $6000 worth of damage. I played by the rules and paid everything I needed to. I filed a claim, and guess what? Since I took Gateway’s word for it, more specifically, Daniel at Gateway, I didn’t pay the extra to get my stuff insured more, so I was out of luck. The claim company offered me a whopping $45...for $6000 worth of damage and one item was something that was going to be handed down to my grandchildren. Now I can’t reach anyone at Gateway. I have been calling and emailing and no one wants to speak to me. I know there is a way they can make this right if they really want to and if you really “Guarantee and Five Star Move”. They clearly are just in this for the quick buck and make promises they don’t intend to keep.