NEVER use this company! If I could give negative stars to this company I would! This company is a joke. My movers just to pick up my things were 4 hours late, made me pay $200 more than I was promised at this time, took hours to load my things and ignored every single one of my questions. I was promised my things would be at my new place of living within two weeks of my things being picked up, when the day arrived I called the company and they THEN informed me that my stuff could take up to 21 business days to get to my new place of living. I dealt with this company for over a month trying to find out when my stuff was going to get here and/or where my stuff even was. I was told my things were taken to Florida, which makes no sense considering my move was from Kentucky to Las Vegas, NV. I was never given a legitimate reason as to why my things where ever taken there. It was getting to a point I was talking to their AWFUL, snappy, rude customer service representative every other day, because I thought my stuff had actually been stolen. Well a month after my things had been picked up they finally show up to my place broken and severely water damaged. This company is a scam who only cares to make a buck and has no respect for customers and their things. NEVER USE THIS COMPANY.

Read the fine print...ridiculous I considered using these movers, emailed back and forth, got a quote. The deal breaker was the hidden clause in the fine print that says they can charge you any extra amount they see fit for items over 200 lbs. Well, 200 lbs is not much for a piece of furniture; the average 3 seat sofa is around 200 lbs. So now I have to haggle with them over every piece of furniture they claim to be over 200# when I don't have a scale I can weigh it with? That sound like fun, as they are holding my furniture hostage waiting for me to pay cash to unload it. The girl in the office said "just send me a picture." That is so asinine. How can she tell from a picture whether it is solid wood or pressed wood (you can't); sling frame or high quality wood frame, 190lbs. or 210 lbs? You can't. I could see if they had an upcharge for a piano, or a huge china cabinet that won't come apart, but that's not what the contract says. Over 10 companies responded to my request for a quote, and these are the ONLY guys that have this fine print. So glad I spotted this red flag and then read these horrible reviews. Not worth getting a quote a few bucks less, and then dealing with people like this.

Less than one star service Your company “Guarantees a Five Star Experience”. What exactly does that mean? I agreed to make my move with Gateway because of the promises that I was given. You would be there through the entire process, my items would be double wrapped so no need for additional insurance costs, it would be a smooth experience, and those are just a few. As soon as the actual moving company came, since your company is actually just a broker, Gateway stopped doing anything for me. I needed help with some issues from the start and they made me contact the actual moving company and did not help at all. Then, my furniture arrived, completely unwrapped and with $6000 worth of damage. I played by the rules and paid everything I needed to. I filed a claim, and guess what? Since I took Gateway’s word for it, more specifically, Daniel at Gateway, I didn’t pay the extra to get my stuff insured more, so I was out of luck. The claim company offered me a whopping $45...for $6000 worth of damage and one item was something that was going to be handed down to my grandchildren. Now I can’t reach anyone at Gateway. I have been calling and emailing and no one wants to speak to me. I know there is a way they can make this right if they really want to and if you really “Guarantee and Five Star Move”. They clearly are just in this for the quick buck and make promises they don’t intend to keep.

My move was a nightmare My move was a nightmare. I gave an exact number of large items and an estimate of boxes. I said I had ordered 50 medium and 50 large boxes and probably will fill them all. When the movers came, the price doubled. They loaded the truck on 8/25/20 and they finally delivered my items on 10/12/20. At least a dozen items were missing, at least 10 items were broken, and all of the furniture except the 2 recliners had some damage. They had taken the contents from a number of small boxes and threw them into a large box. I had jewelry mixed with tools and batteries and other items that were packed in individual boxes. The people we called were rude and the driver of the delivery truck was also rude. My advice, don't hire this company.

Scammers, cheats and liars!… If I could give then a negative review I would.Stay away from this company. They are cheats and scam artists. Everything Tom the owner says is a lie. They do not move anything but their mouths. They do not own trucks they are brokers. We hired them for an august 19 move and they finally showed up august 25. Here it is October 13 and we just got our stuff when it was supposed to be delivered September 9. Once they got our deposit that was it we could not get in touch with them without an act of Congress. No more answered emails either. They tried to extort more money from us. They dumped our stuff into storage and would not tell us where until we paid more money. We would not do that we had a contract. Finally we got to the storage unit and all the boxes were crushed and opened and gone thru. Every piece of furniture is broken. We have hired an attorney and are suing them because we know they will not honor their word and pay for damages, they lied about everything else. Do not use this company. They should be shut down and thrown in jail.