Gateway Express is a scam brokerage… Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. They packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, they reloaded it to a truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens with Gateway Express and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received. They knew from experience there was going to be an issue! Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers and the insurance company have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!

If you get a call from this company RUN… If you get a call from this company RUN THE OTHER WAY AND NEVER LOOK BACK! This company is nothing but a bunch of con-artist scammers who will will make you think they are the best thing around. They are a moving broker and will not do the work themselves then send it out to another con-artist scammer who will continue to fleece you and never deliver your belongings at all or deliver them with considerable damage well after they were supposed to arrive. They will then promise to help you with your issues nver to be heard from again. For the love of God never ever ever do business with this company.

dishonest This is a brokers company. I initially chose this company because of the decent reviews and reasonable price. I moved from RI to California. Its been a month and I haven't received my stuff. Gateway told me around 2 weeks but likely 10 days. After the truck was loaded, it was impossible to get in touch with anyone from the office ( I tried many times, voicemails, emails, multiple numbers). This seems to be the theme from another review that I came across. I was able to get in touch with the company they are contracted with who told me their policy is 21 business days. Its been 20 business days and I havent not received my stuff. The company has not been able to give me an ETA. We asked multiple times to speak with someone from gateway but this has not happened. In addition, the contract that is online disappears after the truck is loaded. I am now questioning the authenticity of some of these reviews. Its unfortunate that they choose to act very unprofessionally and are dishonest about the time. All they had to do was be upfront from the start and respond to phone calls.

Please DO NOT use this moving company Please DO NOT use this moving company. They contract with R&M Transportation for dispatching services. I moved from Maryland to Miami July 31st. First, two movers showed up and two additional contractors came, which could not put tape on a box. They just stood around and talked, so the team lead sent the two contractors home after 30 minutes. That left 2 guys moving a three level, 4 bedroom house...they started at 9:30am and did not leave my house until 10:00pm. At that point, they told me everything could not fit on the truck. and told me another truck would be there at 7:30 the next morning. The truck did not get there until 9:30. My 2018 Honda Goldwing motorcycle was on that truck. I specifically provided instructions for no one to touch the bike and I needed to drive it off the truck when the truck arrived in Miami. When I arrived to the storage place, the bike was off of the truck, and the steering wheel would not lock, the bike would not start and it had deep scratches on the rear saddle bag. Both of these companies (Gateway Express and R&M Transportation) needs to be put on every website for poor service. They do not care about customers. I tried contacting the CEO's of both companies and was told by dispatching that they do not talk to customers because they are in the field work. I will be filing a lawsuit against both companies. PLEASE DO NOT USE EITHER ONE OF THESE COMPANIES. THE SERVICE IS ABSOLUTELY HORRIBLE!

Less than one star service Your company “Guarantees a Five Star Experience”. What exactly does that mean? I agreed to make my move with Gateway because of the promises that I was given. You would be there through the entire process, my items would be double wrapped so no need for additional insurance costs, it would be a smooth experience, and those are just a few. As soon as the actual moving company came, since your company is actually just a broker, Gateway stopped doing anything for me. I needed help with some issues from the start and they made me contact the actual moving company and did not help at all. Then, my furniture arrived, completely unwrapped and with $6000 worth of damage. I played by the rules and paid everything I needed to. I filed a claim, and guess what? Since I took Gateway’s word for it, more specifically, Daniel at Gateway, I didn’t pay the extra to get my stuff insured more, so I was out of luck. The claim company offered me a whopping $45...for $6000 worth of damage and one item was something that was going to be handed down to my grandchildren. Now I can’t reach anyone at Gateway. I have been calling and emailing and no one wants to speak to me. I know there is a way they can make this right if they really want to and if you really “Guarantee and Five Star Move”. They clearly are just in this for the quick buck and make promises they don’t intend to keep.