We contracted Vanguard to bring medical… Update: this is not the real Vanguard international but à mon and pop shop that subcontract to others. Their web site is: VenguardMovingLLC.com We contracted Vanguard to bring medical apparel for our dad who is moving to Utah. They asked us certified checks which we give them and then, once they got all loaded, told us that they can’t have it since crossing state lines, now we are waiting for them to deliver but it will be 5 days after dad get to his home, and will survive with emergency installation. They have been less than reliable and can only say “Sorry” without taking any responsibility. DO NOT USE THEM

Worst service ever Worst service ever. Difficult to reach. Changed the pick up times frequently until it became almost impossible to set up a time to actually move.

Scam Broker, Lied on Sales Call, Hard to Contact Summary: Fraudulent statements made by Samuel Wilson on a follow-up sales call after I initially rejected their first quote. Told me the delivery could take up to "10 business days" after I had given a "must receive by" date much earlier. I spoke with Vanguard once in early August, and rejected their offer for $2300 and the dates proposed. Samuel called me directly on 8/22. I told him about the earlier call, and he asked if we could make something work. I told him " If you'll do the originally quoted minimum price of $1800, as long as the items are delivered no later than September 10th, or at worst September 11th, I could have everything boxed and ready for pickup by tomorrow" Samuel set me up for pickup on 9/8-9/9, and explained that the drivers can only go up to 500 miles per day so it would take 2 days and I would want to tell them to do a "Direct" delivery so they would bring the items directly to the new apartment when they arrived instead of having them potentially sit overnight somewhere. I am now learning from the ACTUAL moving company Vanguard contracted - Northern Elite Van Lines - that none of this is possible and the delivery will absolutely not be there in time. I am now fighting to get my initial payment refunded, and getting no answer by phone or email from the company. I am going to reach out to the same attorney that settled my case against a former employer, and hold these dirtbags accountable. Look for a similar review on every other site on the internet, as I am just getting started.

This is not a "moving company" They are brokers This is not a "moving company". This is is a "moving broker". There is no "walk through" to see your items to get a better tally. I'm not a mover so I have not idea how they tally your items. You don't know who you will end up to move you & you don't know the charges on moving day as the "movers" have their own way of tally/charging. Their tally sheet makes no sense. Just item numbers, no description, no total count and who know what it says. Pickup was done on schedule. We fed them lunch. Then after they left, things got crazy...truck breakdown, delivery will be later, then we get a call they will be delivering but not till 7:30 pm. It's dark & cold. At midnight half the crew including the lead person left & we started unloading & unwrapping & putting together furniture because it was getting to be so late. The small crew left at 3:30 in the morning. 1/4 of the things were not put together & they were going to leave the packing trash with us. Our wood floors were scratched because they were so tired & didn't lift the furniture. They didn't use dollies or lifting belts. Items were damaged, however, we just don't want to deal with these people. Most did not speak English so it was hard to communicate. We have been moved by a relocation company 4 times. They use professionals. These companies are not professionals.

I had reach out online for moving… I had reach out online for moving services and this company called me to get a quote. Well when the customer service lady called me she was rude and hung up when I said I didn’t need services unless I can get them to move it there in three days. That is what I wanted to say before she slams the phone down. Well then I called right back and ask to speak to manager and the guy I think Bill answer and said he wasn’t going to bother his manager for no one who isn’t getting services and he hung up too. Well I want them to know now and later in future they won’t ever get my business because they are unprofessional from the start. No one want ppl to call and trying to do business and they get hung up on when they don’t want to buy or need services. This is why ppl get hung up on with nasty customer service ethics. Ugly attitudes at this company. Learn some ethics in communication.