STAY AWAY. Would not recommend this brokerage company. The sales person was nice but that because they only wanted your business. They won’t tell you everything until moving day. There’s always extra fees! Once they assign a moving company, you’re basically on your own. And shout out to Justin with Vanguard, the main reason why I’m giving this company a 1 star, who did our quality/inventory call. This guy is the most unprofessional/rudest human being in customer service. This is our first time using a moving company and when we asked about tv boxes he immediately said “well the company ain’t giving you boxes for free”. This dude immediately assume we wanted “free” boxes. There was no mention about extra fees during sales call (that’s why we asked) and this guy didn’t even apologize for it. He kept saying “I don’t know”. Stay away from this company.

Terrible COMPANY !! Terrible COMPANY !!! YOUR Manipulated into thinking you’re getting a descent deal but what they quote you in the beginning is not what you pay. They try and rush you into signing a contract and then schedule you a quality assurance appointment which you have to list every item your moving and when you finally realize it’s gonna cost more than what you were quoted the tell you your past the refund window to get your deposit back. SHUT THIS COMPANY DOWN

This is not a "moving company" They are brokers This is not a "moving company". This is is a "moving broker". There is no "walk through" to see your items to get a better tally. I'm not a mover so I have not idea how they tally your items. You don't know who you will end up to move you & you don't know the charges on moving day as the "movers" have their own way of tally/charging. Their tally sheet makes no sense. Just item numbers, no description, no total count and who know what it says. Pickup was done on schedule. We fed them lunch. Then after they left, things got crazy...truck breakdown, delivery will be later, then we get a call they will be delivering but not till 7:30 pm. It's dark & cold. At midnight half the crew including the lead person left & we started unloading & unwrapping & putting together furniture because it was getting to be so late. The small crew left at 3:30 in the morning. 1/4 of the things were not put together & they were going to leave the packing trash with us. Our wood floors were scratched because they were so tired & didn't lift the furniture. They didn't use dollies or lifting belts. Items were damaged, however, we just don't want to deal with these people. Most did not speak English so it was hard to communicate. We have been moved by a relocation company 4 times. They use professionals. These companies are not professionals.

Scam Broker, Lied on Sales Call, Hard to Contact Summary: Fraudulent statements made by Samuel Wilson on a follow-up sales call after I initially rejected their first quote. Told me the delivery could take up to "10 business days" after I had given a "must receive by" date much earlier. I spoke with Vanguard once in early August, and rejected their offer for $2300 and the dates proposed. Samuel called me directly on 8/22. I told him about the earlier call, and he asked if we could make something work. I told him " If you'll do the originally quoted minimum price of $1800, as long as the items are delivered no later than September 10th, or at worst September 11th, I could have everything boxed and ready for pickup by tomorrow" Samuel set me up for pickup on 9/8-9/9, and explained that the drivers can only go up to 500 miles per day so it would take 2 days and I would want to tell them to do a "Direct" delivery so they would bring the items directly to the new apartment when they arrived instead of having them potentially sit overnight somewhere. I am now learning from the ACTUAL moving company Vanguard contracted - Northern Elite Van Lines - that none of this is possible and the delivery will absolutely not be there in time. I am now fighting to get my initial payment refunded, and getting no answer by phone or email from the company. I am going to reach out to the same attorney that settled my case against a former employer, and hold these dirtbags accountable. Look for a similar review on every other site on the internet, as I am just getting started.

No integrity and lack any customer care They pressure you with low-ball estimated costs to move then refuse to return your deposit after 72 hours when you find that it will be considerably more. Please also note that they record your phone conversations without notice or consent which is unlawful in the state of Florida. Florida is a 'two party consent" state that requires you to consent to the recording for it to be considered lawful. I would recommend filing a complaint against the company for those unlawfully recorded phone calls, even if it means you may not receive any recourse.