RUN FAR AWAY FROM VANGUARD! SCAM! SNAKES! Vanguard Moving Services is a brokerage moving company. What I discovered is they play the greedy middle man and will say anything they need to make a sale! I don't know who within their organization is writing the 5 star reviews but those reviews are NOTHING BUT FALSE. Horrible company that is disorganized and full of LIARS! They are thieves that make fraudulent statements and double the price of your move just days before pickup and after you already give a down payment. I caught 3 employee's in 3 different lies because they told me false information just to make the sale. When I asked for things in writing, they back peddled fast! I felt very comfortable with my move up until 4 days before the moving truck arrived. Vanguard did a quality assurance call making sure they had a list of all the items that would go on the truck; I added a couple small items like an ironing board, mirror, curtain rods, and three bar stools. At that point in time, after already putting down a $2,500 deposit and no way to hire another company in time for my move, they DOUBLED my cost from $4800 to $9600. They were trying to say I now needed a full truck…. BOGUS! When trying to refute this with customer service, they talked in circles and admitted to all the false information I was told during the sales process. Laura and Brian were very unorganized and often became rude if challenged. They couldn’t even keep move dates straight… horrible communication. It gets worse! The moving company that Vanguard hired to actually move my stuff since they are just the broker showed up 6 hours late. BH Relocation Inc was very pushy and used personal intimidations efforts to get paid more. They demanded another payment on the spot. When I arrived in my new city, the company put out an ad and got one poor sole to unpack the entire truck himself. They broke a handful of items and the process to get reimbursed was a nightmare. Overall Vangaurd Moving Services is a SCAM! SNAKES! They prey on people during an already stressful, expensive time. I NEVER would recommend this company to anyone. RUN FAR AWAY FROM VANGUARD!

SCAM DO NOT USE THIS COMPANY This is a broker company that will subcontract out the work to the lowest bid in your area. Two nobodies in a rented truck showed up to send my stuff into storage? Odd that it takes 3 weeks to do a drive it took me a day to do. The sales team is engaging in fraud there's no doubt about it. The low ball quotes are just that, low ball to lock in deposit. I've contacted the BBB

Stay away. Stay FAR away I'm writing to express my deep disappointment for having selected your company after the lies that XXX sales person told me in order to get my business. 1. I was told that I would have exclusive use of a truck that would take only my things from my home and nobody else's 2. I was told that the same team that picked up my things would be the same group of guys dropping it off 3. I was told that I'd have a 26' truck by myself to fill up and no mention of additional charges for things that would fit in the truck 4. my bid was based on an insufficient estimate 5. I was told that I would have 14 days to cancel my order without a fee. 6. I was told that Vanguard would meet the competitive prices that I received the same day from other companies. In fact, I received one bid for $2800 for a shared truck. Vanguard might not be a bad company but their sales people are.

I had reach out online for moving… I had reach out online for moving services and this company called me to get a quote. Well when the customer service lady called me she was rude and hung up when I said I didn’t need services unless I can get them to move it there in three days. That is what I wanted to say before she slams the phone down. Well then I called right back and ask to speak to manager and the guy I think Bill answer and said he wasn’t going to bother his manager for no one who isn’t getting services and he hung up too. Well I want them to know now and later in future they won’t ever get my business because they are unprofessional from the start. No one want ppl to call and trying to do business and they get hung up on when they don’t want to buy or need services. This is why ppl get hung up on with nasty customer service ethics. Ugly attitudes at this company. Learn some ethics in communication.

Scam Broker, Lied on Sales Call, Hard to Contact Summary: Fraudulent statements made by Samuel Wilson on a follow-up sales call after I initially rejected their first quote. Told me the delivery could take up to "10 business days" after I had given a "must receive by" date much earlier. I spoke with Vanguard once in early August, and rejected their offer for $2300 and the dates proposed. Samuel called me directly on 8/22. I told him about the earlier call, and he asked if we could make something work. I told him " If you'll do the originally quoted minimum price of $1800, as long as the items are delivered no later than September 10th, or at worst September 11th, I could have everything boxed and ready for pickup by tomorrow" Samuel set me up for pickup on 9/8-9/9, and explained that the drivers can only go up to 500 miles per day so it would take 2 days and I would want to tell them to do a "Direct" delivery so they would bring the items directly to the new apartment when they arrived instead of having them potentially sit overnight somewhere. I am now learning from the ACTUAL moving company Vanguard contracted - Northern Elite Van Lines - that none of this is possible and the delivery will absolutely not be there in time. I am now fighting to get my initial payment refunded, and getting no answer by phone or email from the company. I am going to reach out to the same attorney that settled my case against a former employer, and hold these dirtbags accountable. Look for a similar review on every other site on the internet, as I am just getting started.