PLEASE DO NOT USE THIS COMPANY PLEASE DO NOT USE THIS COMPANY. This is by far the worst experience I have ever had. They communicate with you until they get your money and then stop answering your calls. My "2 day window" turned out to be me waiting for the movers to call, which they finally did late afternoon to inform me they couldn't move me in that window. And lo and behold, Heritage doesn't answer the phone anymore! Please please please do not give these people your money.

Never use this company. I don’t want to give any start. This is not company, they damaged my brand new house and now they are totally denied and I’m going to court. They don’t have service mind. I bought kitchen appliance from Canadian appliance source and these guys delivered those and damaged my house and products.

Please do not use them Please do not use them! Save yourself the tears and headache. My items came back half broken and all my jewelry was stolen. $20,000 worth of Tiffany's jewelry gone. My jewelry box was tampered with and they got away with it stating it was not their fault. I do not even know where to start. I got a quote of $1,800 to move from FL to CT. They said October is their slow season. I listed everything they had on their sheet. When the movers got here (late of course) they hit me with a $4,200 bill because I had an additional 15 boxes. How did my bill go from $1,800 to $4,200 because of 15 boxes? That is more than half. I am sorry your Sales person who is suppose to know unit sizes failed to quote me the correct unit size. He quoted me 350 cube units and my movers quoted me 800 cubs because for the 15 additional boxes. WOW. I paid them because it was midnight and I wanted them out of my house. Not only did I pay them but they kept on insisting on a tip. I felt obligated to tip the guys that stole my jewelry. I signed a contract with Heritage and when my items came for delivery (late again. Quoted me a 2-5pm time and they arrives at 7:30pm) it was a total different company. A company that was rude, I never heard of and wanted me to pay them on the spot. They didn't even finish my move and left some of my furniture outside. If a company doesn't finish a serves then I would expect money back. But no, of course it wasn't their fault even though I have proof and evidence and photos of all this. This second unknown company was Van Line services LLC. Terrible service from both companies. Lies and theft. Do not USE THEM for anything. This family owned business is a lie and will not help you when your items are broken and stolen. I am in disbelief my family jewelry and designer purses are all gone. I hope nothing but bad karma on the people who took my items and I know exactly who they are. The company wont even tell me where they stored the truck or the names of the other movers who took my items. I cannot even get a hold of the other company and they will not give me any information. LIES. I wish I can give them zero stars. Oh and their customer service Connie needs some training and maybe not work in customer service as she was the rudest person I have ever dealt with. So many more problems with them and I can keep going but please do not use them. If anyone has had any insight on how to deal or handle this please let me know I am sadden about my jewelry and something needs to be done. I just need pointers as this company is not a helping me at all nor are they offering any discount on my move.

Literally the worst customer service I… Literally the worst customer service I have ever experienced. When I told them I planned on leaving a 1 star review they said they would post the audio from the recorded call. I hope they do so people can hear how they treat people after making them wait 6+ hours outside of a pick up window they gave. They are completely unprepared to do the job, but completely prepared to nickle and dime you at every turn. My move was $900 more than originally quoted. 25% more than what I was told. Thats after I elected to sell a bedroom set. While loading the stuff one of the guys kept swearing and dropping f bombs the enitire time. I could not in good conscience ever recommend this company ever.

Worst move EVER The estimate came in way lower than the price we ended up having to pay (we were charged an additional $2500) even though all the information and size of the move was included in the estimate. It took us over 7 days to receive our first load of furniture and we still do not have all of our stuff. They never communicated when they would be there to pick up the furniture. After numerous calls on our end, they contacted me after 9:00 pm the night before the scheduled move to tell me that they would be by the next evening (Sunday) to begin packing up the pictures and TV, etc. After 6:00 pm and no word, I called again and was told that they didn't have time, but would be there between 10 and 12 the next day (Monday). 12:00 and still no word. I call again, the driver is on his way. 1:00, still no driver and no call. I call again, and was told that the driver would call me. 1:45, the driver calls and says he is on his way, he overslept. They finally arrived at 2:30 pm. After loading the furniture, they demanded more than the percentage identified in the contract and told me that the furniture would be delivered possibly on Thursday, but most likely Friday of that week. We had been told that it would be delivered the next day. Thursday comes and goes and no word from the company. I called and texted repeatedly until they tell me that they will be there Friday. Friday night around 6:00 pm and no word and no drivers. After repeated calls to both the scheduler and customer service, I am told it is too late, the drivers will stay in a hotel and delivere Saturday morning. Saturday morning and no call, after repeated calls to the scheduler and customer service, we are told one of the workers is sick and they will be sending the worker to a local doctor. They will be in touch to let us know if the worker tests positive for COVID or can continue with the delivery. Saturday night, no word on the delivery. After repeated calls to the scheduler and customer service we are assured that our furniture will be delivered on Sunday between 11 and 1. 1:00 pm passes and no calls from anyone at the company. After repeated calls to the scheduler and customer service, we are told that they drove back to Atlanta and are just now loading the truck to drive back to Florida and the furniture will be delivered that night no excuses. They will text us as soon as the truck leaves Atlanta. Crickets.... Monday morning and no word from the scheduler or customer service, after repeated calls, we are told that the truck has NOT left Atlanta but will be leaving that day. The drivers finally arrive Monday night after 9:00 pm. They are directed to stay at a hotel and deliver the furniture the next morning. Tuesday morning at 10:30 they arrive, but refuse to unload the truck until I Venmo the balance. In the initial unload, we realise we are missing several pictures, a bed rail and a king sized box spring. I contact the company immediately and tell them that we will be filing a claim. They promise to get back with me immediately regarding the missing items, they remember seeing them in the warehouse. I speak with the scheduler on Tuesday and he assures me that they will have the missing items to us by Sunday... Sunday comes and goes with no communication from the company. After repeated calls and texts to the scheduler and customer service, I am told that they will have a truck bring the missing items on Tuesday... I ask that they please be more consistent in their communication and updates. Tuesday comes and goes and after repeated texts, I am told that they cancelled the truck and that the items will be delivered this coming weekend. I have no hope that these items will be returned. This has been the worst moving experience we have ever had. I would NEVER recommend this company to anyone looking for anything longer than a straight move.