Do NOT use this company Do NOT use this company! Check reviews and stories on mistreatment and unprofessionalism on Better Business Bureau website. There responses to the reviews will display the defensiveness. Accountability feels like an attack when you are not ready to acknowledge your behavior. Instead of owning any piece of a complaint they defend EVERY aspect which is telling because it shows they see themselves as flawless. You will also see many themes in each review which displays consistency. How can all these individuals which no relation to one another have the same experiences and be wrong? Do NOT use this company. This is not an LGBTQ friendly company.

Run don't walk away from Heritage.. We unfortunately got stuck with Heritage Movers after the broker Precise obtained our business and then contracted our move out to Heritage. The contact at Precise moving was friendly and made it seem like this was a simple process and he could send the quote right over. We went through each room and I let him know what we needed to have moved and I told him this was just a high overview and he said no worries we get a good estimate. He sent over a quote a few hours later and it was a pretty good price. I called around to about 5 other companies and they were the best quote by far so we decided to move forward. Upon moving day a third party mover, Heritage Moving, showed up to move us. They walked through and said the quote was wrong and that it would be $3K-$4K higher than what we were originally quote, plus all these other extra charges that we were originally told would be included. At this point we had no choice as we had to be out of our house in time for closing. The guy even had the nerve to ask for a tip after they had packed all our stuff onto the truck. They stored our items for 3 weeks while we waited to close on our new house. They were a day late from when they told us they could deliver our furniture and I've lost count of how many of our items were broken beyond repair. Not one apology or even acknowledgement as they walked by me unpacking broken items. They had boxes listed as fragile on the bottom layer of their truck, threw them around like they were pillows, and put 40% of our items in the garage instead of the room they were marked for. This was by far the worst experience I've had when moving. The owners of Precise need to better vet who they contract their jobs out to. Do not recommend.

DO NOT USE THIS COMPANY!! DO NOT USE THIS COMPANY!!! PLEASE DO NOT USE THIS COMPANY! They lied and told me they would get my belonging to me on a certain day and arrive 10 days later. I had to cancel my flight because of there incompetence. The customer service representative Courtney is rude and told me that them putting my stuff and storage was none of my business. Very poor service will NEVER use again, and I suggest you don’t.

Bait and switch Bait and switch. Quoted one price, then movers showed up and parked far enough away to charge xtra long carry fee. Once loaded, informed us that the same stuff we moved to FL with 8 mos earlier in an 800 cu ft truck is now somehow ballooned to 1200, increasing our bill 60%! Once delivered they piled our belongings into our empty garage like a giant Jenga game. Broken furniture and bins, heavy boxes on top of ‘fragile glass’ marked boxes. A mini fridge stacked on top of boxes. Missing items. Overall bad experience..overpriced w damages and missing things. Insult to injury, their truck battery died and I had to locate jumper cables I had packed in the Jenga pile and jump start he moving truck with my car so they could leave. Bad business.

Warning! Do Not Use This Moving Company Warning! This move was an absolute disaster. Let’s start with the reason we selected Heritage Moving and Storage. After getting estimates from 3 national moving companies we decided to look at some local movers because all of the national movers were giving us 7 - 14 day delivery windows. We were looking for the following services; A dedicated truck 3 Movers A firm delivery window A binding estimate Heritage assured us that they would provide all of these services. To ensure the accuracy of the binding estimate I sent Heritage 2 of the national company estimates and also did a virtual appointment with Lisa. So we were given a two day window for pickup, which was fine with us. The day before the first day we received a call telling us our pickup would be on the following day and we would get a call the next day with the pickup time. We received a call informing us that the pickup would be between 12pm and 3pm. We thought that was a bit strange, getting such a late pickup, especially since our move was a full pack and move. Well, moving day arrives and no call from the driver. So around 2pm we get a call letting us know they were running late and would not be there until between 3pm and 4pm. They finally arrived at 4:30pm with only two men! We were moving from a two bedroom apartment so it was a pretty small move. It took until 12:30am for the pack and loading. The first thing the driver did when arriving was to do an inventory of our items to make sure nothing had been added. Well, what do you know, their estimate did not include a second couch, two end tables and numerous other items which were all included in the estimates I provided as well as the virtual tour. I asked for a copy of the items missing from their estimate but was given excuses and never received an itemized list of the ‘added items’. So, of course our cost went up significantly! We had a hotel reservation for the first night about two hours away but since it was so late we stayed with friends and had to pay for the hotel since it was too late to cancel. So, the next day we are driving to our new home and we receive a call that our furniture would not be delivered the next day but the day after. I told the dispatcher we had a guaranteed delivery date and she rudely told me to read the contract, they had a 7 day delivery window. The moving van arrived two days later at 6:30pm. They unloaded what was clearly someone else's belongings and placed them behind the truck and proceeded to unload ours. So, clearly they had included at least one other load in our move. They did not finish unloading until 9:30pm. So, in summary. Nothing we were told as we planned this move and made the decision to use Heritage Moving and Storage was true. I would not only not recommend anyone from using Heritage I would strongly encourage them to look elsewhere.