Absolutely horrible company- lost all… Absolutely horrible company- lost all my electronics and my couch which they eventually found but have no delivery date and I keep getting the run around. It has been almost a month and nothing. The worst company to hire, pay a bit more for QUALITY- it wi be worth it. And peace of mind that you won't be swindled out of your belonging. I will be taking them to court for reimbursement of all items and the move totaling over $6500. Don't use this company.

Please do not use them Please do not use them! Save yourself the tears and headache. My items came back half broken and all my jewelry was stolen. $20,000 worth of Tiffany's jewelry gone. My jewelry box was tampered with and they got away with it stating it was not their fault. I do not even know where to start. I got a quote of $1,800 to move from FL to CT. They said October is their slow season. I listed everything they had on their sheet. When the movers got here (late of course) they hit me with a $4,200 bill because I had an additional 15 boxes. How did my bill go from $1,800 to $4,200 because of 15 boxes? That is more than half. I am sorry your Sales person who is suppose to know unit sizes failed to quote me the correct unit size. He quoted me 350 cube units and my movers quoted me 800 cubs because for the 15 additional boxes. WOW. I paid them because it was midnight and I wanted them out of my house. Not only did I pay them but they kept on insisting on a tip. I felt obligated to tip the guys that stole my jewelry. I signed a contract with Heritage and when my items came for delivery (late again. Quoted me a 2-5pm time and they arrives at 7:30pm) it was a total different company. A company that was rude, I never heard of and wanted me to pay them on the spot. They didn't even finish my move and left some of my furniture outside. If a company doesn't finish a serves then I would expect money back. But no, of course it wasn't their fault even though I have proof and evidence and photos of all this. This second unknown company was Van Line services LLC. Terrible service from both companies. Lies and theft. Do not USE THEM for anything. This family owned business is a lie and will not help you when your items are broken and stolen. I am in disbelief my family jewelry and designer purses are all gone. I hope nothing but bad karma on the people who took my items and I know exactly who they are. The company wont even tell me where they stored the truck or the names of the other movers who took my items. I cannot even get a hold of the other company and they will not give me any information. LIES. I wish I can give them zero stars. Oh and their customer service Connie needs some training and maybe not work in customer service as she was the rudest person I have ever dealt with. So many more problems with them and I can keep going but please do not use them. If anyone has had any insight on how to deal or handle this please let me know I am sadden about my jewelry and something needs to be done. I just need pointers as this company is not a helping me at all nor are they offering any discount on my move.

Warning! Do Not Use This Moving Company Warning! This move was an absolute disaster. Let’s start with the reason we selected Heritage Moving and Storage. After getting estimates from 3 national moving companies we decided to look at some local movers because all of the national movers were giving us 7 - 14 day delivery windows. We were looking for the following services; A dedicated truck 3 Movers A firm delivery window A binding estimate Heritage assured us that they would provide all of these services. To ensure the accuracy of the binding estimate I sent Heritage 2 of the national company estimates and also did a virtual appointment with Lisa. So we were given a two day window for pickup, which was fine with us. The day before the first day we received a call telling us our pickup would be on the following day and we would get a call the next day with the pickup time. We received a call informing us that the pickup would be between 12pm and 3pm. We thought that was a bit strange, getting such a late pickup, especially since our move was a full pack and move. Well, moving day arrives and no call from the driver. So around 2pm we get a call letting us know they were running late and would not be there until between 3pm and 4pm. They finally arrived at 4:30pm with only two men! We were moving from a two bedroom apartment so it was a pretty small move. It took until 12:30am for the pack and loading. The first thing the driver did when arriving was to do an inventory of our items to make sure nothing had been added. Well, what do you know, their estimate did not include a second couch, two end tables and numerous other items which were all included in the estimates I provided as well as the virtual tour. I asked for a copy of the items missing from their estimate but was given excuses and never received an itemized list of the ‘added items’. So, of course our cost went up significantly! We had a hotel reservation for the first night about two hours away but since it was so late we stayed with friends and had to pay for the hotel since it was too late to cancel. So, the next day we are driving to our new home and we receive a call that our furniture would not be delivered the next day but the day after. I told the dispatcher we had a guaranteed delivery date and she rudely told me to read the contract, they had a 7 day delivery window. The moving van arrived two days later at 6:30pm. They unloaded what was clearly someone else's belongings and placed them behind the truck and proceeded to unload ours. So, clearly they had included at least one other load in our move. They did not finish unloading until 9:30pm. So, in summary. Nothing we were told as we planned this move and made the decision to use Heritage Moving and Storage was true. I would not only not recommend anyone from using Heritage I would strongly encourage them to look elsewhere.

Worse experience ever! Worse experience ever!! Do not believe what they say. Lisa, Barbie and Megan were misleading and no help with getting my move completed timely and as promised. Stay away from these guys!

DO NOT TRUST THIS COMPANY We scheduled a move with Heritage about a month ago. When we called to receive an estimate, we told Lisa that we had a three bedroom house and started listing “all of the things that couldn’t fit in a box” per her request. We told her about what furniture we had, about our home gym equipment, and anything else we could think of. Lisa then started listing common household items and we answered “yes” or “no.” Lisa also asked if we had any totes. I said yes, and she asked if we had more than 15, which I answered YES-we probably had 30 or so but she didn’t ask any further questions. We were quoted $5,177 for our move from Fort Benning, GA to Fort Carson, CO. We disclosed that we are a military family and that we would be reimbursed for the move. When the movers got there, they seemed shocked at the amount of stuff we had. They were told that there were only 30 ITEMS TOTAL to be moved, had no idea about the gym equipment, and seemed flustered. I’ve used movers before and answered similar questions to what Lisa asked me and had no issues, so I didn’t think anything of it. Heritage charges an extra however much per cubic foot over the estimate, so our move ended up being a whopping $11,000. I feel like this company saw an opportunity to make more money and didn’t feel bad about it since we were supposed to be reimbursed. However, the army only reimburses $1/lb, and since we only had 9,000 lbs to be moved, we were out $2,000 that we never planned on paying. Can you imagine if we were NOT being reimbursed? Quoted $5,000 and ended up paying $11,000! Wow. I called a few days after our stuff was delivered in CO and spoke with a manager named Henry (or so I was told later, someone I spoke with said Henry was the only male manager). Three pieces of furniture were broken and I had questions about filing a claim. I also brought up the fact that we felt cheated and that it was unacceptable that our move ended up being over double what was estimated. During this conversation, Henry kept interrupting me and insinuated that we didn’t tell the truth about how much stuff we had and blamed us for “messing up their schedule.” All we did was answer the questions Lisa asked during the estimate process, so I’m not sure how we would lie about it. I insisted that they were the professionals and I assumed they had the information they needed to complete the move. I also told them I would have understood if the estimate was off by a couple thousand—no problem. But DOUBLE? Henry said he would listen to the recorded estimate conversation between us and Lisa to determine next steps. He claimed he would call me back within a few days, but it’s been two weeks and I’ve heard nothing. I’ve called multiple times and left multiple messages with no response. I even called a few hours ago and was told “Henry just got here, I’ll let him know you called and he will be with you when he gets settled” and still haven’t heard back. This review is my attempt to get someone’s attention and to warn others. DO NOT TRUST THESE PEOPLE WITH YOUR MOVE. Although, I would like to add that the gentlemen who picked up our stuff in GA were nothing but lovely and hard working. Best wishes to them.