THEY WILL LIE TO GET YOUR BUSINESS After making many phone calls, I decided to go with Heritage Moving and Storage out of Florida. I spoke to Michael Edwards and he assured me that they were a family business and would provide me with excellent service. He also said that he would be our contact person throughout the whole move and could be contacted if we had any questions. So I gave him our inventory and told him that we were on the 3rd floor of the apartment building. He gave me a quote of $2497, which he said included everything, stairs, gas, toll , and taxes. Well, fast forward to the day of the move, October 6th, we did have an additional 10 boxes than anticipated, however, we were charged an additional $1968!!!! AND, the movers said they weren’t aware of the stairs so they charged us $600, which isn’t true, Michael was well aware of this. AND they charged us $269 for fuel when Michael told me this was included in the original estimate!!!! I tried contacting Michael the day of the move via phone and got his voicemail. He didn’t call me back but sent me a text stating he would look into this and get back to me on the 7th. Well on the 7th , I left several messages on the main number and Michael to no avail. Finally, at 5pm, I decided to use a different prompt , the prompt that states your wanting a new quote (previously I had been using the prompt where it states you have already scheduled your move) and the assistant Manager picks up (funny when they already have your business they’re not available but for new business they pick up). I told her my concerns and she had asked me the round trip mileage and when I was looking it up we got disconnected so I immediately called back, no one picked up and the assistant Manager didn’t even bother to try to call me back. SO FRUSTRATING!!! On the 8th, I left a text with Michael asking him to please follow up with an update regarding my concerns and he never got back to me. So much for “I will be your contact person throughout the whole move”. I called the main number using the “new quote” prompt and I got Jessica who was very rude and not helpful. I asked her to please have a Manager call me and asked for their name and she gave me some lame excuse that there are a lot of managers and she wasn’t going to list them all. She even hung-up on me without saying good-bye. As you can guess, I never got a call back from management. There are hundreds of moving companies out there PLEASE DO NOT USE HERITIAGE MOVING AND STORAGE out of Florida unless you want to get scammed!!!

This is a scam This is a scam. No company. The location is fake. This group is master of deception, forgery and theft. Lost over a 100.000 $ properties because of their blackmail. The same story as all the previous reviews. They have pots here and on all website to wash out honest reviews. Disgrace and shame on the face of American Small business. Will not leave them to get away with that.

Please do not use them Please do not use them! Save yourself the tears and headache. My items came back half broken and all my jewelry was stolen. $20,000 worth of Tiffany's jewelry gone. My jewelry box was tampered with and they got away with it stating it was not their fault. I do not even know where to start. I got a quote of $1,800 to move from FL to CT. They said October is their slow season. I listed everything they had on their sheet. When the movers got here (late of course) they hit me with a $4,200 bill because I had an additional 15 boxes. How did my bill go from $1,800 to $4,200 because of 15 boxes? That is more than half. I am sorry your Sales person who is suppose to know unit sizes failed to quote me the correct unit size. He quoted me 350 cube units and my movers quoted me 800 cubs because for the 15 additional boxes. WOW. I paid them because it was midnight and I wanted them out of my house. Not only did I pay them but they kept on insisting on a tip. I felt obligated to tip the guys that stole my jewelry. I signed a contract with Heritage and when my items came for delivery (late again. Quoted me a 2-5pm time and they arrives at 7:30pm) it was a total different company. A company that was rude, I never heard of and wanted me to pay them on the spot. They didn't even finish my move and left some of my furniture outside. If a company doesn't finish a serves then I would expect money back. But no, of course it wasn't their fault even though I have proof and evidence and photos of all this. This second unknown company was Van Line services LLC. Terrible service from both companies. Lies and theft. Do not USE THEM for anything. This family owned business is a lie and will not help you when your items are broken and stolen. I am in disbelief my family jewelry and designer purses are all gone. I hope nothing but bad karma on the people who took my items and I know exactly who they are. The company wont even tell me where they stored the truck or the names of the other movers who took my items. I cannot even get a hold of the other company and they will not give me any information. LIES. I wish I can give them zero stars. Oh and their customer service Connie needs some training and maybe not work in customer service as she was the rudest person I have ever dealt with. So many more problems with them and I can keep going but please do not use them. If anyone has had any insight on how to deal or handle this please let me know I am sadden about my jewelry and something needs to be done. I just need pointers as this company is not a helping me at all nor are they offering any discount on my move.

Never use this company. I don’t want to give any start. This is not company, they damaged my brand new house and now they are totally denied and I’m going to court. They don’t have service mind. I bought kitchen appliance from Canadian appliance source and these guys delivered those and damaged my house and products.

PLEASE DO NOT USE THIS COMPANY PLEASE DO NOT USE THIS COMPANY. This is by far the worst experience I have ever had. They communicate with you until they get your money and then stop answering your calls. My "2 day window" turned out to be me waiting for the movers to call, which they finally did late afternoon to inform me they couldn't move me in that window. And lo and behold, Heritage doesn't answer the phone anymore! Please please please do not give these people your money.