DO NOT USE THIS COMPANY!! DO NOT USE THIS COMPANY!!! PLEASE DO NOT USE THIS COMPANY! They lied and told me they would get my belonging to me on a certain day and arrive 10 days later. I had to cancel my flight because of there incompetence. The customer service representative Courtney is rude and told me that them putting my stuff and storage was none of my business. Very poor service will NEVER use again, and I suggest you don’t.

Worse experience ever! Worse experience ever!! Do not believe what they say. Lisa, Barbie and Megan were misleading and no help with getting my move completed timely and as promised. Stay away from these guys!

Run from this moving company Run from this moving company. Lost 25 of our moving boxes. Small move total of 60 boxes. Lost thousands of dollars of items. Refunded $100 because you only get .60 cents per pound. So not even worth the time for a claim. The worst thing is we received 2 boxes of another move, with the tag numbers. Asked 5 times for a shipping label to return their items. Never received. Just horrible.

DO NOT TRUST THIS COMPANY We scheduled a move with Heritage about a month ago. When we called to receive an estimate, we told Lisa that we had a three bedroom house and started listing “all of the things that couldn’t fit in a box” per her request. We told her about what furniture we had, about our home gym equipment, and anything else we could think of. Lisa then started listing common household items and we answered “yes” or “no.” Lisa also asked if we had any totes. I said yes, and she asked if we had more than 15, which I answered YES-we probably had 30 or so but she didn’t ask any further questions. We were quoted $5,177 for our move from Fort Benning, GA to Fort Carson, CO. We disclosed that we are a military family and that we would be reimbursed for the move. When the movers got there, they seemed shocked at the amount of stuff we had. They were told that there were only 30 ITEMS TOTAL to be moved, had no idea about the gym equipment, and seemed flustered. I’ve used movers before and answered similar questions to what Lisa asked me and had no issues, so I didn’t think anything of it. Heritage charges an extra however much per cubic foot over the estimate, so our move ended up being a whopping $11,000. I feel like this company saw an opportunity to make more money and didn’t feel bad about it since we were supposed to be reimbursed. However, the army only reimburses $1/lb, and since we only had 9,000 lbs to be moved, we were out $2,000 that we never planned on paying. Can you imagine if we were NOT being reimbursed? Quoted $5,000 and ended up paying $11,000! Wow. I called a few days after our stuff was delivered in CO and spoke with a manager named Henry (or so I was told later, someone I spoke with said Henry was the only male manager). Three pieces of furniture were broken and I had questions about filing a claim. I also brought up the fact that we felt cheated and that it was unacceptable that our move ended up being over double what was estimated. During this conversation, Henry kept interrupting me and insinuated that we didn’t tell the truth about how much stuff we had and blamed us for “messing up their schedule.” All we did was answer the questions Lisa asked during the estimate process, so I’m not sure how we would lie about it. I insisted that they were the professionals and I assumed they had the information they needed to complete the move. I also told them I would have understood if the estimate was off by a couple thousand—no problem. But DOUBLE? Henry said he would listen to the recorded estimate conversation between us and Lisa to determine next steps. He claimed he would call me back within a few days, but it’s been two weeks and I’ve heard nothing. I’ve called multiple times and left multiple messages with no response. I even called a few hours ago and was told “Henry just got here, I’ll let him know you called and he will be with you when he gets settled” and still haven’t heard back. This review is my attempt to get someone’s attention and to warn others. DO NOT TRUST THESE PEOPLE WITH YOUR MOVE. Although, I would like to add that the gentlemen who picked up our stuff in GA were nothing but lovely and hard working. Best wishes to them.

Do NOT use this company Do NOT use this company! Check reviews and stories on mistreatment and unprofessionalism on Better Business Bureau website. There responses to the reviews will display the defensiveness. Accountability feels like an attack when you are not ready to acknowledge your behavior. Instead of owning any piece of a complaint they defend EVERY aspect which is telling because it shows they see themselves as flawless. You will also see many themes in each review which displays consistency. How can all these individuals which no relation to one another have the same experiences and be wrong? Do NOT use this company. This is not an LGBTQ friendly company.