DO NOT TRUST THIS COMPANY We scheduled a move with Heritage about a month ago. When we called to receive an estimate, we told Lisa that we had a three bedroom house and started listing “all of the things that couldn’t fit in a box” per her request. We told her about what furniture we had, about our home gym equipment, and anything else we could think of. Lisa then started listing common household items and we answered “yes” or “no.” Lisa also asked if we had any totes. I said yes, and she asked if we had more than 15, which I answered YES-we probably had 30 or so but she didn’t ask any further questions. We were quoted $5,177 for our move from Fort Benning, GA to Fort Carson, CO. We disclosed that we are a military family and that we would be reimbursed for the move. When the movers got there, they seemed shocked at the amount of stuff we had. They were told that there were only 30 ITEMS TOTAL to be moved, had no idea about the gym equipment, and seemed flustered. I’ve used movers before and answered similar questions to what Lisa asked me and had no issues, so I didn’t think anything of it. Heritage charges an extra however much per cubic foot over the estimate, so our move ended up being a whopping $11,000. I feel like this company saw an opportunity to make more money and didn’t feel bad about it since we were supposed to be reimbursed. However, the army only reimburses $1/lb, and since we only had 9,000 lbs to be moved, we were out $2,000 that we never planned on paying. Can you imagine if we were NOT being reimbursed? Quoted $5,000 and ended up paying $11,000! Wow. I called a few days after our stuff was delivered in CO and spoke with a manager named Henry (or so I was told later, someone I spoke with said Henry was the only male manager). Three pieces of furniture were broken and I had questions about filing a claim. I also brought up the fact that we felt cheated and that it was unacceptable that our move ended up being over double what was estimated. During this conversation, Henry kept interrupting me and insinuated that we didn’t tell the truth about how much stuff we had and blamed us for “messing up their schedule.” All we did was answer the questions Lisa asked during the estimate process, so I’m not sure how we would lie about it. I insisted that they were the professionals and I assumed they had the information they needed to complete the move. I also told them I would have understood if the estimate was off by a couple thousand—no problem. But DOUBLE? Henry said he would listen to the recorded estimate conversation between us and Lisa to determine next steps. He claimed he would call me back within a few days, but it’s been two weeks and I’ve heard nothing. I’ve called multiple times and left multiple messages with no response. I even called a few hours ago and was told “Henry just got here, I’ll let him know you called and he will be with you when he gets settled” and still haven’t heard back. This review is my attempt to get someone’s attention and to warn others. DO NOT TRUST THESE PEOPLE WITH YOUR MOVE. Although, I would like to add that the gentlemen who picked up our stuff in GA were nothing but lovely and hard working. Best wishes to them.

DON’T USE THIS COMPANY! IF NOT BE READY THE LAWYER Horrible company! I have never seen like this company in our 6th times moving in military life. Bad customer service, unprofessional stuff, never pick up the phone when we call but if they need our money they keeps calling millions times. Late delivery, missing number of boxes. Using third party to third party transfer. They scheduled to delivery but never shows up and change the schedule by themselves and let you wait. If you use this company I highly recommend to get ready the lawyer!

Absolutely horrible company- lost all… Absolutely horrible company- lost all my electronics and my couch which they eventually found but have no delivery date and I keep getting the run around. It has been almost a month and nothing. The worst company to hire, pay a bit more for QUALITY- it wi be worth it. And peace of mind that you won't be swindled out of your belonging. I will be taking them to court for reimbursement of all items and the move totaling over $6500. Don't use this company.

Worst move EVER The estimate came in way lower than the price we ended up having to pay (we were charged an additional $2500) even though all the information and size of the move was included in the estimate. It took us over 7 days to receive our first load of furniture and we still do not have all of our stuff. They never communicated when they would be there to pick up the furniture. After numerous calls on our end, they contacted me after 9:00 pm the night before the scheduled move to tell me that they would be by the next evening (Sunday) to begin packing up the pictures and TV, etc. After 6:00 pm and no word, I called again and was told that they didn't have time, but would be there between 10 and 12 the next day (Monday). 12:00 and still no word. I call again, the driver is on his way. 1:00, still no driver and no call. I call again, and was told that the driver would call me. 1:45, the driver calls and says he is on his way, he overslept. They finally arrived at 2:30 pm. After loading the furniture, they demanded more than the percentage identified in the contract and told me that the furniture would be delivered possibly on Thursday, but most likely Friday of that week. We had been told that it would be delivered the next day. Thursday comes and goes and no word from the company. I called and texted repeatedly until they tell me that they will be there Friday. Friday night around 6:00 pm and no word and no drivers. After repeated calls to both the scheduler and customer service, I am told it is too late, the drivers will stay in a hotel and delivere Saturday morning. Saturday morning and no call, after repeated calls to the scheduler and customer service, we are told one of the workers is sick and they will be sending the worker to a local doctor. They will be in touch to let us know if the worker tests positive for COVID or can continue with the delivery. Saturday night, no word on the delivery. After repeated calls to the scheduler and customer service we are assured that our furniture will be delivered on Sunday between 11 and 1. 1:00 pm passes and no calls from anyone at the company. After repeated calls to the scheduler and customer service, we are told that they drove back to Atlanta and are just now loading the truck to drive back to Florida and the furniture will be delivered that night no excuses. They will text us as soon as the truck leaves Atlanta. Crickets.... Monday morning and no word from the scheduler or customer service, after repeated calls, we are told that the truck has NOT left Atlanta but will be leaving that day. The drivers finally arrive Monday night after 9:00 pm. They are directed to stay at a hotel and deliver the furniture the next morning. Tuesday morning at 10:30 they arrive, but refuse to unload the truck until I Venmo the balance. In the initial unload, we realise we are missing several pictures, a bed rail and a king sized box spring. I contact the company immediately and tell them that we will be filing a claim. They promise to get back with me immediately regarding the missing items, they remember seeing them in the warehouse. I speak with the scheduler on Tuesday and he assures me that they will have the missing items to us by Sunday... Sunday comes and goes with no communication from the company. After repeated calls and texts to the scheduler and customer service, I am told that they will have a truck bring the missing items on Tuesday... I ask that they please be more consistent in their communication and updates. Tuesday comes and goes and after repeated texts, I am told that they cancelled the truck and that the items will be delivered this coming weekend. I have no hope that these items will be returned. This has been the worst moving experience we have ever had. I would NEVER recommend this company to anyone looking for anything longer than a straight move.

DO NOT USE THIS COMPANY!! DO NOT USE THIS COMPANY!!! PLEASE DO NOT USE THIS COMPANY! They lied and told me they would get my belonging to me on a certain day and arrive 10 days later. I had to cancel my flight because of there incompetence. The customer service representative Courtney is rude and told me that them putting my stuff and storage was none of my business. Very poor service will NEVER use again, and I suggest you don’t.