Warning! Do Not Use This Moving Company Warning! This move was an absolute disaster. Let’s start with the reason we selected Heritage Moving and Storage. After getting estimates from 3 national moving companies we decided to look at some local movers because all of the national movers were giving us 7 - 14 day delivery windows. We were looking for the following services; A dedicated truck 3 Movers A firm delivery window A binding estimate Heritage assured us that they would provide all of these services. To ensure the accuracy of the binding estimate I sent Heritage 2 of the national company estimates and also did a virtual appointment with Lisa. So we were given a two day window for pickup, which was fine with us. The day before the first day we received a call telling us our pickup would be on the following day and we would get a call the next day with the pickup time. We received a call informing us that the pickup would be between 12pm and 3pm. We thought that was a bit strange, getting such a late pickup, especially since our move was a full pack and move. Well, moving day arrives and no call from the driver. So around 2pm we get a call letting us know they were running late and would not be there until between 3pm and 4pm. They finally arrived at 4:30pm with only two men! We were moving from a two bedroom apartment so it was a pretty small move. It took until 12:30am for the pack and loading. The first thing the driver did when arriving was to do an inventory of our items to make sure nothing had been added. Well, what do you know, their estimate did not include a second couch, two end tables and numerous other items which were all included in the estimates I provided as well as the virtual tour. I asked for a copy of the items missing from their estimate but was given excuses and never received an itemized list of the ‘added items’. So, of course our cost went up significantly! We had a hotel reservation for the first night about two hours away but since it was so late we stayed with friends and had to pay for the hotel since it was too late to cancel. So, the next day we are driving to our new home and we receive a call that our furniture would not be delivered the next day but the day after. I told the dispatcher we had a guaranteed delivery date and she rudely told me to read the contract, they had a 7 day delivery window. The moving van arrived two days later at 6:30pm. They unloaded what was clearly someone else's belongings and placed them behind the truck and proceeded to unload ours. So, clearly they had included at least one other load in our move. They did not finish unloading until 9:30pm. So, in summary. Nothing we were told as we planned this move and made the decision to use Heritage Moving and Storage was true. I would not only not recommend anyone from using Heritage I would strongly encourage them to look elsewhere.

Items lost and items damaged Items lost and items damaged. Bad price quote.

This is a scam This is a scam. No company. The location is fake. This group is master of deception, forgery and theft. Lost over a 100.000 $ properties because of their blackmail. The same story as all the previous reviews. They have pots here and on all website to wash out honest reviews. Disgrace and shame on the face of American Small business. Will not leave them to get away with that.

DON’T USE THIS COMPANY! IF NOT BE READY THE LAWYER Horrible company! I have never seen like this company in our 6th times moving in military life. Bad customer service, unprofessional stuff, never pick up the phone when we call but if they need our money they keeps calling millions times. Late delivery, missing number of boxes. Using third party to third party transfer. They scheduled to delivery but never shows up and change the schedule by themselves and let you wait. If you use this company I highly recommend to get ready the lawyer!

DO NOT USE THIS COMPANY!! DO NOT USE THIS COMPANY!!! PLEASE DO NOT USE THIS COMPANY! They lied and told me they would get my belonging to me on a certain day and arrive 10 days later. I had to cancel my flight because of there incompetence. The customer service representative Courtney is rude and told me that them putting my stuff and storage was none of my business. Very poor service will NEVER use again, and I suggest you don’t.