The tub that I received was not at all… The tub that I received was not at all like the picture that was on your web site, and when I tried to just exchange it in hopes that you would wave the return fee I was fully ingnored. I will never buy from your sight again. I will return to signature hardware where it was not a problem to return an item I was not happy with.

Excellent service Jessica took my order over the phone when I could not accomplish it on line. She found the problem and handled my order directly. She made it quick and easy for me, the kind of customer service I would hope I could receive regularly everywhere. Thanks so much.

very poor customer service I am a pro customer. Ordered a utility sink and ultimately received the wrong mounting bracket. Notified the person who sent it too me and was told by email "we" would get back to you. Emailed several times with no response after not hearing anything back for several days.Finally heard back after 10 days and informed me that they only deal with orders and that customer service would need to help me. Why were the last 3 emails not responded to to tell me this? When customer service took over they just simply re-ordered the same bracket that does not fit. I have informed them of such and no response after 2 days. Very poor experience.

Tub came in great shape Tub came in good condition and a well packed container. It is great looking in our bathroom. Our remodel isn't completed so we haven't been able to use it yet. Very happy with our purchase.

Waiting on credit for return. I purchased a freestanding faucet that did not come with a floor mount plate. The item was returned with an understanding the credit back to the account would be 8 -10 business days. The return was processed on 8/31; 10 business days have passed and I am still waiting for the credit to my account. I have not installed the bathtub yet and will hold off until I receive the credit for the faucet. If no credit, I will return the bathtub.