Well built product The shower kit seems to be of high quality and I expect to get many years of service from it. Instructions were sparse, but the work does require plumbing skills, and unless you're an accomplished handyman, customers should hire one. Service was good, I called hoping to buy a shut off valve for the shower riser but there isn't one available. I would shop here again

Waiting on credit for return. I purchased a freestanding faucet that did not come with a floor mount plate. The item was returned with an understanding the credit back to the account would be 8 -10 business days. The return was processed on 8/31; 10 business days have passed and I am still waiting for the credit to my account. I have not installed the bathtub yet and will hold off until I receive the credit for the faucet. If no credit, I will return the bathtub.

Tub came in great shape Tub came in good condition and a well packed container. It is great looking in our bathroom. Our remodel isn't completed so we haven't been able to use it yet. Very happy with our purchase.

Excellent service Jessica took my order over the phone when I could not accomplish it on line. She found the problem and handled my order directly. She made it quick and easy for me, the kind of customer service I would hope I could receive regularly everywhere. Thanks so much.

"I ordered the DreamLine Neo Shower- Good Customer Service but Ridiculously Poor Shipping with Damage "I ordered the DreamLine Neo Shower. I received the first base damaged. The problem is that the base is not being packed well. Called and customer service was great and said they would send a new base. I was supposed to be contacted when the order went to the warehouse. Never heard until I got an email ready to ship. Ok so I waited 8 days from start to finish and got the replacement. Again it was damaged but now I have no choice because they need to get going to finish the job. I was very disappointed because whoever is packing these bases are not inspecting them because I assume they are made somewhere else. If not then whoever is packing them needs to make a better more well cushioned and protected box."