The sink we purchased was extremely…fragile and not fit for kitchen use The sink we purchased was extremely expensive, yet extremely fragile. It was never advertised as “fragile”. After only 3 months of use it is chipped. The paint it chipping off and there are actual pieces of the sink chipping off. Our kitchen sink is used for doing dishes, nothing out of the normal. Extremely disappointed in the quality and advertisement. Not sure why a kitchen sink would be made out of such fragile material. This sink was the most expensive sink we ever purchased, and it looks like it has been beat up for 25 years at just under one year old. Kristine Dickson

I am a contractor and have been buying… I am a contractor and have been buying products from vintage Tub for the last 4 years or more. Recent transaction was a disaster! Ordered Oil Rubbed Bronze finish free standing tub and received a chrome drain trim and a oil rubbed bronze pop up plate. I could have buy the correct finish pop-up drain online for $45 and did not need to spend the extra amount for upgrade if I knew they were only gonna swap the plate. Called and report the issue, manager never called me back. Sales person Mimi provided me the managers information so I tried to reach out to him and again nothing. Very disappointed. We will look for a different vendor!

ordered kitchen faucet on line ordered kitchen faucet on line . It was processed and shipped very quickly per your advertised delivery. Good job. I hired a professional plumber to inspect package of components and install the new unit. All threads were fitted with the white tape included. Upon turning on the water the faucet leaked very badly around faucet neck body. Discovered a crushed 0-ring. Online drawings did not show this o-ring. Actually there are two. Called customer service. Said detailed drawing and o-ring specification were not available . Customer service responded very quickly by immediately shipping replacement O-rings. upon installation by plumber it still leaks.

Excellent service Jessica took my order over the phone when I could not accomplish it on line. She found the problem and handled my order directly. She made it quick and easy for me, the kind of customer service I would hope I could receive regularly everywhere. Thanks so much.

very poor customer service I am a pro customer. Ordered a utility sink and ultimately received the wrong mounting bracket. Notified the person who sent it too me and was told by email "we" would get back to you. Emailed several times with no response after not hearing anything back for several days.Finally heard back after 10 days and informed me that they only deal with orders and that customer service would need to help me. Why were the last 3 emails not responded to to tell me this? When customer service took over they just simply re-ordered the same bracket that does not fit. I have informed them of such and no response after 2 days. Very poor experience.