ordered kitchen faucet on line ordered kitchen faucet on line . It was processed and shipped very quickly per your advertised delivery. Good job. I hired a professional plumber to inspect package of components and install the new unit. All threads were fitted with the white tape included. Upon turning on the water the faucet leaked very badly around faucet neck body. Discovered a crushed 0-ring. Online drawings did not show this o-ring. Actually there are two. Called customer service. Said detailed drawing and o-ring specification were not available . Customer service responded very quickly by immediately shipping replacement O-rings. upon installation by plumber it still leaks.

Well built product The shower kit seems to be of high quality and I expect to get many years of service from it. Instructions were sparse, but the work does require plumbing skills, and unless you're an accomplished handyman, customers should hire one. Service was good, I called hoping to buy a shut off valve for the shower riser but there isn't one available. I would shop here again

Wow - Exceptional Wow. I had no idea you could receive an exceptional faucet like this! Although receiving ours took a while, it was hand-wrapped in cloth to protect it. (Who does that??) Our interior decorator recommended Vintage Tub and I got the bathtub faucet of my dreams!

Worst experience! I ordered an entire house worth of plumbing fittings that were supposedly in stock and ready to ship in five business days. I called to confirm this upon placing the order as was assured that everything, with one exception, was in stock and ready to ship. Over a month later, with no sign of the items and many unreturned calls, I cancelled the order. It then took over two weeks to receive a credit on my American Express. Worst experience!

The tub arrived on time The tub arrived on time. The extra insulation that was requested was installed. It fits perfectly in the space and my wife loves taking baths in the tub. The ordering process was fantastic as well. Thank you for your attention to detail and for making such a beautiful tub.