Ordered a clawfoot bathtub and the… Ordered a clawfoot bathtub and the faucet etc. Plumber came out to install and the parts do not fit the hose is too long or faucet too small. Anyway had to call customer service waited 40 mins. I was promised a call back never happened. I had to pay the plumber call out charge and had to delay inspection for my project. Vintage tub is unable to explain why the parts do not fit and only resolution is to return it at my own expense. The customer service has been terrible and the whole experience has just wasted my time. Will not use Vintage tubs again and i do not recommend.

"I ordered the DreamLine Neo Shower- Good Customer Service but Ridiculously Poor Shipping with Damage "I ordered the DreamLine Neo Shower. I received the first base damaged. The problem is that the base is not being packed well. Called and customer service was great and said they would send a new base. I was supposed to be contacted when the order went to the warehouse. Never heard until I got an email ready to ship. Ok so I waited 8 days from start to finish and got the replacement. Again it was damaged but now I have no choice because they need to get going to finish the job. I was very disappointed because whoever is packing these bases are not inspecting them because I assume they are made somewhere else. If not then whoever is packing them needs to make a better more well cushioned and protected box."

Large selection of quality merchandise Large selection of quality merchandise. Order was securely packaged and arrived with no problems or damage. Sink looks great and makes the kitchen project stand out. Highly recommend Vintage Tub to anyone looking for this type of product

The tub that I received was not at all… The tub that I received was not at all like the picture that was on your web site, and when I tried to just exchange it in hopes that you would wave the return fee I was fully ingnored. I will never buy from your sight again. I will return to signature hardware where it was not a problem to return an item I was not happy with.

The tub arrived on time The tub arrived on time. The extra insulation that was requested was installed. It fits perfectly in the space and my wife loves taking baths in the tub. The ordering process was fantastic as well. Thank you for your attention to detail and for making such a beautiful tub.