ELIAGH CRADELL WAS VERY PROFESSIONAL… ELIAGH CRADELL WAS VERY PROFESSIONAL AND THOURGH and FULL OF KNOWLEDGE ON PREVENTATIVE MAINTENANCE / OTHER FOR MY HOME. HE ALSO WASN'T PUSHY TO SELL PRODUCTS BUT DID EXPLAIN WHAT WAS AVAILABLE. ELIGHA WAS GREAT REP FOR TERMINEX. I ENCOURAGE ALL TO REQUEST HIM. I LIVE IN CHESAPEAKE IN THE GREAT STATE OF VIRGINIA.

Horrible company The employees are nice enough. . The company itself does NOT stand behind what they claim. My brother has been using this company for many years. He had to do some remodeling and found termite damage all the way around the arch of his garage door. They would Not cover any of it because they said he was going to do the repairs before he found the damage. Shouldn’t they have found the damage during inspections???? ( if that’s what you call it) Horrible company!!! Will definitely be reporting to the BBB!

No loyalty No loyalty, no customer service mixed with total lack of responsibility. I have been using this company for termite control for over 23 years. I never receive a monthly invoice.when paying on their website they take the amount they want you to pay, not your contract amount. When you call to have these charges corrected they “have no ability to give refunds “…. When you ask for management “they can’t help you”… when asking for the name of your area manager “ they are not allowed to give you that information “…what can they do? Fill out a request to have the manager contact you. This takes up to 48 hours. Either the manager was not informed, has no concept of time, is busy with other unsatisfied customers or just doesn’t care I will never know. 🤷‍♀️. I will go elsewhere in search of customer service and consistent billing along with trustworthy accounting.

I called them for the racoon family… I called them for the racoon family living in my attic. The inspector told me that the entire attic needed to be stripped of insulation, cleaned, sanitized and reinsulated for $12,000. Yup, $12,000. They have financing at 15%. Gee thanks. I said I can't afford that; I am getting new windows in May. The salesman, yes, that is what he was, told me that maybe I wasn't going to get new windows. After talking to other people, I realized how absolutely ridiculous this all was. I called a local wildlife control company and they told me that there was no evidence of them being in over half of my attic and there was no need to strip out all of the insulation. They took care of the animals, sealed up holes in the soffit, and cleaned it out for $2200.

The worst company I have ever done… The worst company I have ever done business with and I am 60 years old. Paid for a rat inclusion. They only did 80% and now refuse to come back out and finish. Contract says they will set rat traps. No rat traps because the inclusion is not done. No one will call you back even corporate phone number not working. The funny thing is I get text on how did we do from Terminix. I wish I used someone else. Lastly salesman that I signed contract refuses to call me back. A bunch of crooks use someone else!!!!