I'm a new customer I'm a new customer. I have had some problems since December trying to set up my account. The monthly amount has already been deducted from my pension statement. I am cancelling this service as I have yet to hear back from Armadillo on setting up my account. This is an indication of their response when we do have an emergency. I am passing.

Armadillo saved the day after our… Armadillo saved the day after our septic system backed up. They made an extremely stressful (and smelly) situation a minor inconvenience. Can’t recommend Armadillo enough!

They do what they say! Last Saturday night our A/C went out on a 115 degree day. I thought my chances of getting any help on a Saturday night were nil. However, Ilyssa Cohen contacted me even though it was 10:30 pm in her time zone. With her help, I was able to resolve the problem by Sunday, the following day. Special recognition to Mario, who was also very helpful. Don't use any other warranty company. Armadillo is the real deal.

Cannot get anyone to answer the phone, ever. No service after the sale! *** UPDATE*** Since my review, Someone did get back to me and I am hopeful the issue will be resolved. In good faith I am editing review from 1 star to 3 for now. I cannot get through by calling either of the numbers anytime I call them. I get a message saying I'm second in the queue or first in the queue and my wait time is 1 minute. Literally the four plus times that I've called, I've been on hold 45 minutes each time. That's not service after the sale to me and it's disappointing. I had to hire a plumber because I had a leak and pay him out of pocket. Now I'm trying to get reimbursement, and total radio silent and no call back.

Excellent Company After years of having different home warranties, we have finally found one that suits our family. No more confusing policies, policies outside of our budget, or Difficulty picking out policies. Armadillo has been great from the start and ease of picking a plan that suits my family has been terrific. I know exactly what I am getting from my policy and could not be happier with the level of service I have received from Armadillo.