The URL given in the letter did not… The URL given in the letter did not show. Nor, did it show on the credit union website. Only through creative searching did it finally materialize. Then, sign up and registration went very well.

VERY POOR CUSTOMER SERVICE No part has arrived as promised for Tech to install. They have sent 2 different emails stating the tech will arrive at 4:00am to 4:45am. There is no email address or telephones that connect with live customer service...just a constant do loop of infinite call backs to the number on the reservervation confirmation. There is NO CUSTOMER SERVICE ! ! I have paid these people $49/ month then $59/mo, now its $75/month for a long time customer of over 10 years ! This Jasmine person writing responses has no clue of what she speaks. I type in my contract number, my address, my telephone numbers, zipcode and contract plan # and still no help...just an error statement to try back later ! RUN AWAY FROM THIS COMPANY. You can contact me to prove I am real ! CINCH better get my washing machine fixed or there will be no end to the complaining.

Great customer service easy to work… Great customer service easy to work with and provide all the answers to my questions. Affordable price and choices with no hassle.

Absolute worst experience of my entire… Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.

30 day delay in starting is unfortunate The representatives trying to help me did their best, but Cinch's policy to not start coverage for 30 days leaves my new house without their coverage for over 3 weeks. While they did give me a discount to keep me from cancelling, other companies would allow a choice of start date, in my case, to coincide with the closing on my house. While their coverage should be great for me, this snag doesn't seem to have a purpose, and it does not make sense.