$100 paid, no service received…don't waste your money on this warranty company! I have placed two service calls recently (in the last three months now). The first service call, the technician came out and said he would get us a quote and never followed-up (despite us following up). I should have known better, but I scheduled a second service call for plumbing, and the person never showed up. I have been trying to reach someone at Fix'd for over 1.5 months to issue a refund of the two $50 service fees. I've spent well over $100 in my time, and it is nearly impossible to get a response from anyone here. We were likely lifetime customers, but given we can't even get a hold of anyone, why would we continue to buy this warranty?

Waiting forever for refrigerator repair I tried to schedule a refrigerator repair on Feb 18 and had appointment for Feb 22. It was then postponed to Mar 1 and again to Mar 4. They ordered parts on March 5 and still no word on when they will arrive. I contacted customer service 4 times and no help whatsoever. Meanwhile, I have been living without a refrigerator and freezer for 37 days and counting with absolutely no effort by the company to get it “Fixd” and no clue when it will be fixed. Not worth the premium they charge.

Look for home warranty elsewhere Look for home warranty elsewhere. We have experienced nothing but trouble/difficulty with this company. All of which could have been avoided. Being wrongfully charged for a property I didn’t own (which took three months to receive any refund or response), to a lack of availability to come and repair issues, to being wrongfully charged by the technicians for jobs they completed. Communication with this company is abysmal. They will tell you they are going through an upgrading phase and getting new management in place, don’t believe this. It has been the same story for 365 days. I will not be renewing with this company.

THE WORST we've been waiting since July… THE WORST we've been waiting since July 7 -one month- for our dryer heater element to be FIXED. Save you money and go with an established company who doesn't charge extortion money for faster service, and only can order parts directly from the manufacturer (because THEY get a discount) that never come. The local appliance store has the part in stock, but FIxd can't seem to get hold of one. This is after taking 3 months for a previous dryer repair because they could get the part. We've asked 3 time to talk to a supervisor, but apparently this company doesn't have supervisors. Fixd is broken!

This company steals your money. I cancelled an appointment before the 24 hour cut-off period, and I am still waiting for my refund that I've been told I would get for the past month. I've already filed a fraud charge with my credit card company, so luckily they've got my back on that. Their customer service however lies and gives you the run around on multiple calls if you try to rightfully get your money back.