No answer, ever I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!

Seamless Process The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.

Thank you for granting a scholarship to… Thank you for granting a scholarship to my daughter. Your kind contribution will assist her in achieving her goals and lessen the financial burden of doing so.

WAEPA is 💯 customer service oriented… WAEPA is 💯 customer service oriented for all members. I have been a member for over 20 years and this organization has far exceeded expectations!! The customer service is quick, professional, and knowledgeable in every aspect!!! Can’t recommend this organization enough!!

Poor website functionality and customer… Poor website functionality and customer service. I signed up for auto-pay feature and it overcharged me for a quarterly payment on 2/12/24. I contacted customer service who told me the "system did not know that it has my money" and they would have to refund me via a check that would be mailed in 2 weeks. I waited for 3 weeks and then spent a good bit of time trying to correspond with them by email but they refused stating I had to either use their online "secure messaging" system or phone. The online secure message portal doesn't work so I was forced to call them regarding the issue which took a good bit of time as the hold times are long and I work business hours. I finally was able to get a hold of someone and received my check today in the mail 23 days after the initial call. Here's the kicker- I just checked my bank statement and they issued a refund to my account THE DAY AFTER they overcharged me. This doesn't show anywhere on their website and they apparently never even knew about this as they issued me a check as a refund. I have little confidence that this company will pull through in case of my demise. **UPDATE** after reading the response I checked my email and did not receive any information regarding this error and it does not explain why customer service was unaware of the refund.