I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !! I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year. Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again. However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA. I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE., J. ROBINSON SAN ANTONIO, TX. 17 DEC 2014

WAEPA is a great company! WAEPA is a great company! I switched to WAEPA from FEGLI and saved a lot of money. I like the fact it has been around a long time, and I really like add-ons that I can get too, like short term disability insurance.

TERRIBLE Insurance Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.

A company that cares Wanted to let you know of a most excellent customer service experience I had with your agent (name withheld due to PII concerns). I was struggling to navigate how to pay my account which was a bit in arrears due to a variety of reasons (me not understanding I had to link my account since the old method changed). She quickly allayed my fears of losing my Policy and confirmed that I had to call You all to give Over the phone my banking details to pay the arrears. I tried to pay online just now when I went to go online and input the me bank code that was associated with the one cent transaction you all used to verify the bank account, but could not. I appreciate her sense of humor which put me at ease and her walking me through the process. She made what could have been a terrible Experience into one of the best customer service encounters I have had in my 60 years. I sincerely appreciate the time she took to deal With my issue. She made me feel Like a valued customer.

I love WAEPA I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience. WAEPA has been terrific. I've gotten a dividend rebate every year, so their low price is even lower than it seems when I pay each year. Great customer service and low overhead which is why they offer such competitive rates.