The WAEPA employee was so very kind and… The WAEPA employee was so very kind and helpful. She was Awesome!!!

No answer, ever I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!

WAEPA does not answer the phone or emails WAEPA simply does not answer the phone or respond to emails. I have been trying for two weeks at several different times of day and nothing.

Seamless Process The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.

WAEPA Beneficiary Change Process Needs Review; Tamara a Customer Service Star I'm writing to express my concerns regarding recent challenges I experienced while attempting to update my beneficiary information with WAEPA. In October 2023, I mailed my change of beneficiary form. I followed up in November 2023 and I discovered that it was not received. I resent the application via certified mail in January 2024 (confirmed delivery on January 17th). Additionally, I submitted two online applications (receiving confirmations) and faxed the form on January 24th. Despite these multiple attempts, none of the standard processes seemed to initiate the necessary changes. I followed up with a phone call in late February 2024 and was fortunate to connect with Tamara. Tamara demonstrated outstanding professionalism and patience while investigating my case. She thoroughly addressed the issues with the online, mail, and fax submissions, ultimately taking personal responsibility to ensure my change of beneficiary request was completed successfully. Tamara is a valuable asset to your team. While I'm disappointed with the initial challenges, I want to commend Tamara for her exceptional customer service. She turned a frustrating situation into a positive experience. I suggest WAEPA carefully review its beneficiary update procedures to make them more efficient and reliable for clients. Something so simple should not take months to process.