Seamless Process The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.

TERRIBLE Insurance Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.

The WAEPA employee was so very kind and… The WAEPA employee was so very kind and helpful. She was Awesome!!!

Poor website functionality and customer… Poor website functionality and customer service. I signed up for auto-pay feature and it overcharged me for a quarterly payment on 2/12/24. I contacted customer service who told me the "system did not know that it has my money" and they would have to refund me via a check that would be mailed in 2 weeks. I waited for 3 weeks and then spent a good bit of time trying to correspond with them by email but they refused stating I had to either use their online "secure messaging" system or phone. The online secure message portal doesn't work so I was forced to call them regarding the issue which took a good bit of time as the hold times are long and I work business hours. I finally was able to get a hold of someone and received my check today in the mail 23 days after the initial call. Here's the kicker- I just checked my bank statement and they issued a refund to my account THE DAY AFTER they overcharged me. This doesn't show anywhere on their website and they apparently never even knew about this as they issued me a check as a refund. I have little confidence that this company will pull through in case of my demise. **UPDATE** after reading the response I checked my email and did not receive any information regarding this error and it does not explain why customer service was unaware of the refund.

Poor Customer Service BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.