WAEPA is 💯 customer service oriented… WAEPA is 💯 customer service oriented for all members. I have been a member for over 20 years and this organization has far exceeded expectations!! The customer service is quick, professional, and knowledgeable in every aspect!!! Can’t recommend this organization enough!!

TERRIBLE Insurance Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.

I've been a member for over 20 years I've been a member for over 20 years, and have always received quick and professional responses to any questions. WAEPA employees have always been extremely helpful.

No answer, ever I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!

WAEPA CALL Waepa, please change your information to: "..it takes 2 business days to answer an email and 2 business days to have a person answer your phone call"