WAEPA is 💯 customer service oriented… WAEPA is 💯 customer service oriented for all members. I have been a member for over 20 years and this organization has far exceeded expectations!! The customer service is quick, professional, and knowledgeable in every aspect!!! Can’t recommend this organization enough!!

A company that cares Wanted to let you know of a most excellent customer service experience I had with your agent (name withheld due to PII concerns). I was struggling to navigate how to pay my account which was a bit in arrears due to a variety of reasons (me not understanding I had to link my account since the old method changed). She quickly allayed my fears of losing my Policy and confirmed that I had to call You all to give Over the phone my banking details to pay the arrears. I tried to pay online just now when I went to go online and input the me bank code that was associated with the one cent transaction you all used to verify the bank account, but could not. I appreciate her sense of humor which put me at ease and her walking me through the process. She made what could have been a terrible Experience into one of the best customer service encounters I have had in my 60 years. I sincerely appreciate the time she took to deal With my issue. She made me feel Like a valued customer.

WAEPA Beneficiary Change Process Needs Review; Tamara a Customer Service Star I'm writing to express my concerns regarding recent challenges I experienced while attempting to update my beneficiary information with WAEPA. In October 2023, I mailed my change of beneficiary form. I followed up in November 2023 and I discovered that it was not received. I resent the application via certified mail in January 2024 (confirmed delivery on January 17th). Additionally, I submitted two online applications (receiving confirmations) and faxed the form on January 24th. Despite these multiple attempts, none of the standard processes seemed to initiate the necessary changes. I followed up with a phone call in late February 2024 and was fortunate to connect with Tamara. Tamara demonstrated outstanding professionalism and patience while investigating my case. She thoroughly addressed the issues with the online, mail, and fax submissions, ultimately taking personal responsibility to ensure my change of beneficiary request was completed successfully. Tamara is a valuable asset to your team. While I'm disappointed with the initial challenges, I want to commend Tamara for her exceptional customer service. She turned a frustrating situation into a positive experience. I suggest WAEPA carefully review its beneficiary update procedures to make them more efficient and reliable for clients. Something so simple should not take months to process.

Great insurance policy with opportunities for college scholarships One of the reasons I chose and have kept the WAEPA life insurance coverage is the peace of mind it gives me knowing that my family is protected. Another reason to have WAEPA coverage is the scholarship program. My daughter is the one of the recipients of the WAEPA annual scholarship program. She is entering her junior year in college and has received a scholarship award for three years so far. We are very appreciative of this scholarship program, it has help to make college more affordable for our family.

TERRIBLE Insurance Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.