No answer, ever I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!

Seamless Process The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.

Great insurance policy with opportunities for college scholarships One of the reasons I chose and have kept the WAEPA life insurance coverage is the peace of mind it gives me knowing that my family is protected. Another reason to have WAEPA coverage is the scholarship program. My daughter is the one of the recipients of the WAEPA annual scholarship program. She is entering her junior year in college and has received a scholarship award for three years so far. We are very appreciative of this scholarship program, it has help to make college more affordable for our family.

Poor Customer Service BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.

Scholarship program I received the email about the WAEPA scholarship grant. I forwarded the email to my daughter, she followed the instructions and received the award. I'm so glad WAEPA has the program, it will really help my daughter get through college. Heads up though - my daughter is really focused and mature for her age - she did it all on her own.