WAEPA CALL Waepa, please change your information to: "..it takes 2 business days to answer an email and 2 business days to have a person answer your phone call"

WAEPA Beneficiary Change Process Needs Review; Tamara a Customer Service Star I'm writing to express my concerns regarding recent challenges I experienced while attempting to update my beneficiary information with WAEPA. In October 2023, I mailed my change of beneficiary form. I followed up in November 2023 and I discovered that it was not received. I resent the application via certified mail in January 2024 (confirmed delivery on January 17th). Additionally, I submitted two online applications (receiving confirmations) and faxed the form on January 24th. Despite these multiple attempts, none of the standard processes seemed to initiate the necessary changes. I followed up with a phone call in late February 2024 and was fortunate to connect with Tamara. Tamara demonstrated outstanding professionalism and patience while investigating my case. She thoroughly addressed the issues with the online, mail, and fax submissions, ultimately taking personal responsibility to ensure my change of beneficiary request was completed successfully. Tamara is a valuable asset to your team. While I'm disappointed with the initial challenges, I want to commend Tamara for her exceptional customer service. She turned a frustrating situation into a positive experience. I suggest WAEPA carefully review its beneficiary update procedures to make them more efficient and reliable for clients. Something so simple should not take months to process.

I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !! I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year. Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again. However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA. I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE., J. ROBINSON SAN ANTONIO, TX. 17 DEC 2014

WAEPA is a great company! WAEPA is a great company! I switched to WAEPA from FEGLI and saved a lot of money. I like the fact it has been around a long time, and I really like add-ons that I can get too, like short term disability insurance.

Seamless Process The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.