Extremely rude staff Extremely rude staff, I would not recommend using this company to anyone. Spoke to a senior member of staff in residential at Cheltenham and they were very rude and unprofessional. Avoid at all costs.

Not impressed Not impressed. Contacted them looking for advice and to have them help set up a will/trust for an ill relative's estate. The woman I spoke with was incredibly hostile and took a seemingly accusatory stance with me, like I was doing something wrong to even ask for their involvement. She was more worried about how much money would be left by my relative than anything more relevant, such a assets, trustees, beneficiaries etc. Provided a quote for several thousand pounds (five other local law companies have quoted between £900 and £1200) with added fees on top that were not necessary. This would have been made clear had she asked appropriate questions been asked, without the laser focus on the money element. Very unimpressed and will be advising people I know to avoid when looking for help with any legal matters.

They know the law! It's been some time since HCR Cheltenham represented me for the financial part of my divorce 2018 and again in 2022. It was a complex case. But I would like to say they were fantastic. Particularly Carolyn Green, James Shorrock & Andrew Morris. I felt valued and listened to and they went out of their way to help and get the best outcome for me and my children. The costs were laid out and they stick to them. I wouldn't hesitate to recommend them and thank them for all they did during those stressful years.

Please do not use HCR for family law… Please do not use HCR for family law services or any other services. I agree with all of the poor reviews below. This firm over charge! have a poor customer service. The solicitors in the family department in particular are worse than useless. Please avoid this firm they are terrible. Use a professional law firm or represent yourself you will do much better then using this firm.

House Purchase My first dealings with buying a house left me empty and disappointed with the service this company provided. Started with the Ross-on-Wye branch losing our first payment, 6 weeks later the files for our purchase and sale were sent to two other offices instead of keeping them together. No apologies forth coming, just excuses. Various excuses for missing deadlines and even got the taxes wrong at the end ,and had to come back to us to bail them out of the mire to claim it back. Ì wouldn't recommend them to buy or sell a wheelbarrow..