Wish we would've found TaxCloud sooner Trying to navigate the confusing world of sales tax has been very frustrating for us over the last few years. We decided to hire tax professionals to take on this burden for us. The first company that we worked with only made things worse. Since switching to TaxCloud, we've received the service and satisfaction that we were hoping for. The staff at TaxCloud is friendly, knowledgable, and responsive. We're extremely satisfied with the service that we receive. TaxCloud has saved us money, and most importantly time. I recommend them to anyone looking to save time, money, and headaches.

No response to emails I've emailed a few times expressing my concern regarding my Amazon Sales Tax Report. The directions don't 100% match my TaxCloud account, so I'm not sure if you're actually getting my sales tax report? I've called on the phone only to be told to email. It would be nice if someone would answer my emails so that I know everything is working properly.

So Far, So Good We are new member of TaxCloud. We are utilizing the service to help us accurately compute sales tax for a our business. So far things are great, the program integrated directly with our ERP/Accounting software (Odoo) and seems to be working well. Customer support was quick to address my initial questions. As we further implement over the next several weeks I'll report back if any changes to my score are necessary

No Customer Support Our company used to use TaxCloud but ended up having to switch to another provider after months of not being able to reach customer support by phone or email. Its strange how they will promptly reply to TrustPilot reviews just to save face but not their own support desk tickets. It’s so disappointing because this business has potential but no real execution of their mission!

Excellent and prompt customer service… Excellent and prompt customer service is available when and if the tax cloud service is down for some reason. The recovery time was also very short leading to minimal business impact. The system came already set up with Odoo and was very straightforward to use. We have been using taxcloud for the past 2+ years and are satisfied with the service we have received