One of our sites just doesn't work… One of our sites just doesn't work right. TaxCloud has us send a list of transactions the website has captured and they process it at the end of the month. The other site works ok now, but it took a while to get going. We had a "special need" earlier this year and TaxCloud worked on it - and somehow ended up registering us with a variety of state sales tax offices using one of customer's addresses!

No Customer Support Our company used to use TaxCloud but ended up having to switch to another provider after months of not being able to reach customer support by phone or email. Its strange how they will promptly reply to TrustPilot reviews just to save face but not their own support desk tickets. It’s so disappointing because this business has potential but no real execution of their mission!

Love working with the TaxCloud team Love working with the TaxCloud team! First had questions for the support team and was offered step-by-step help with the setup. Chris and Mark were both extremely competent and helpful. Then I had more in-depth Marketplace Tax questions and was introduced to Pat, VP of BizDev. Pat setup a time for a call with me and my co-founder and walked us though different options and gave us very transparent useful advice. Really appreciate all the help and look forward to using the product!

This site is very unreliable This site is very unreliable. It has numerous API failures to properly calculate the sales tax so we end up using an average. The only way it will work each month is for us to manually upload the transactions. Even doing this is somewhat of a nightmare. I only hope they are actually filing our sales tax!

Our overall experience with TaxCloud is… Our overall experience with TaxCloud is amazing. The software is easy to use, set-up and the support is first-class. Very impressive!