Issue Solved! Customer service is nonexistent. We have been trying to get someone to help us for TWO MONTHS because their software is not properly reading our sales. They will reply to the initial email but stop replying to follow iOS. Update: Tax cloud reached out and fixed the issue promptly!

No response to emails I've emailed a few times expressing my concern regarding my Amazon Sales Tax Report. The directions don't 100% match my TaxCloud account, so I'm not sure if you're actually getting my sales tax report? I've called on the phone only to be told to email. It would be nice if someone would answer my emails so that I know everything is working properly.

Wish we would've found TaxCloud sooner Trying to navigate the confusing world of sales tax has been very frustrating for us over the last few years. We decided to hire tax professionals to take on this burden for us. The first company that we worked with only made things worse. Since switching to TaxCloud, we've received the service and satisfaction that we were hoping for. The staff at TaxCloud is friendly, knowledgable, and responsive. We're extremely satisfied with the service that we receive. TaxCloud has saved us money, and most importantly time. I recommend them to anyone looking to save time, money, and headaches.

Love working with the TaxCloud team Love working with the TaxCloud team! First had questions for the support team and was offered step-by-step help with the setup. Chris and Mark were both extremely competent and helpful. Then I had more in-depth Marketplace Tax questions and was introduced to Pat, VP of BizDev. Pat setup a time for a call with me and my co-founder and walked us though different options and gave us very transparent useful advice. Really appreciate all the help and look forward to using the product!

The issue I had was answered quickly… This company is EXCELLENT for retail businesses of any size. They handle out ifnstate transactions (like online sales) as well and remit all taxes appropriately without fail. My only issue is that they don't currently support correct paying of sales tax for businesses that physically travel out of state (like for conventions). We are based in NC, but when we travel to another state for a show, there is no way to have the tax collected remitted to the state we were in. It is automatically added to our NC sales tax. That said, the company is excellent, and you're in fantastic hands with them!