Item missing brackets and looks like a returned item? Just received first order from them. Delivery fast. Problem, no brackets to fit lights, instructions ripped? Marks on light fittings where someone has attempted to install it! Do not appreciate paying for a new item, just to receive a used one!

No customer service values I paid for next day delivery on my item. I waited in all day and it didn’t show up. No notification emails from swell to update me about the fact it had been sent. I previously cancelled an order from Swell as after 4 days it still hadn’t been sent. They operate in the customer service dark age where they don’t even send dispatch notifications.

Fantastic customer service from Emily Fantastic customer service from Emily, thank you! I had some after sales queries on a fish tank and these were answered well and in a timely manner. Excellent

I just received my new 54 litre fish… I just received my new 54 litre fish tank and was extremely impressed. To be honest I was very sceptical that it would survive the journey, but it did. Many thanks to Swell UK and the courier company.

I had a problem with water quality so… I had a problem with water quality so dropped Swell a quick email to ask for advice. They were quick to reply and their advice was given freely and simple to understand. Can't speak highly enough of the professional way they responded. Kevin Bowran