Great service and happy fish I contacted customer services about stock and when it would be available Got a response straight away and advised as to product available by Holly. Best customer advice just as the products for fish pond and great Delivery service Carlton Prince

Late Delivery Comlaint My order included a fee for next day delivery. The order didn't arrive next day so I informed the supplier and asked for refund of the fee. I received an email next working day saying the refund had been arranged and Klarna confirmed this would be issued within 3-5 working days. The mark of a good company for me is how customer complaints are dealt with and Swell UK Ltd dealt with my complaint brilliantly. David

Wrong impellers ordered, sorted without hassle. All good. Ordering and delivery of my items was very smooth and quick. Unfortunately I ordered the wrong Impellers... However, Emily from customer services, had me sorted in no time and next day delivery too, again as smoothly as these things can be. Much appreciated.

Super helpful and quick to help with any problems First tank arrived smashed (Not Swells fault but the delivery service) and Swell responded so quickly and sent a second tank out which arrived the next day! Really friendly and helpful customer service and the tank was well packaged. Will buy from them again and would happily recommend!

Excellent customer service Excellent customer service. When a fish tank unfortunately arrived smashed I was able to contact the company via phone call and a very helpful member of staff organised for a new one to be delivered the next day. Not only was a new tank sent but the whole kit (filter, heater, lights etc.) and within the space of less than 24 hours :)