Useful pond supplies shop The product I ordered seemed good, with long guarantee period. Delivery was very prompt and when I had a query, it was resolved quickly.

No customer service values I paid for next day delivery on my item. I waited in all day and it didn’t show up. No notification emails from swell to update me about the fact it had been sent. I previously cancelled an order from Swell as after 4 days it still hadn’t been sent. They operate in the customer service dark age where they don’t even send dispatch notifications.

There's a reason swell is cheaper then everywhere else This is the second time in the past month that I've ordered from swell and both times the glass has been completely smashed due to poor packaging. I've asked if they can collect the smashed aquarium to remove and have been ignored. A refund is pending I guess I'll use the money to pay someone to remove the broken fish tank.

Pond liner Customer service was brilliant and very helpful . Really good prices and service

Late Delivery Comlaint My order included a fee for next day delivery. The order didn't arrive next day so I informed the supplier and asked for refund of the fee. I received an email next working day saying the refund had been arranged and Klarna confirmed this would be issued within 3-5 working days. The mark of a good company for me is how customer complaints are dealt with and Swell UK Ltd dealt with my complaint brilliantly. David