Mcdonald
GBFantastic customer service from Emily Fantastic customer service from Emily, thank you! I had some after sales queries on a fish tank and these were answered well and in a timely manner. Excellent
Lewis
GBMy order was packaged really well My order was packaged really well, upon opening my order I noticed that some items were missing. I contacted Swells customer service team and spoke with Miah, they advised that they would correct the mistake and send out my replacement items the next day. Couldn’t be happier with the speed and efficiency. Recommend anyone to order from Swell!
Mr D Hopwood
GBAwful customer service Sales process superb. Returns process a joke! Ordered a pond pump for next day - arrived damaged Sent it back a week ago and no replacement No replies to ticket for two days £140 approx out of pocket with no pump
Beth
GBSuper helpful and quick to help with any problems First tank arrived smashed (Not Swells fault but the delivery service) and Swell responded so quickly and sent a second tank out which arrived the next day! Really friendly and helpful customer service and the tank was well packaged. Will buy from them again and would happily recommend!
Bill
GBPrompt, helpful and efficient. Eddie answered my questions promptly and efficiently. Typical high standard of service that I’ve come to expect from Swell.