Can not knock this company at all Can not knock this company at all. There was a slight issue with then first order (delivery company) Hannah dealt with it in a kind a professional way. I have also purchased various things and each and every time the quality has been great.

Item missing brackets and looks like a returned item? Just received first order from them. Delivery fast. Problem, no brackets to fit lights, instructions ripped? Marks on light fittings where someone has attempted to install it! Do not appreciate paying for a new item, just to receive a used one!

Prompt, helpful and efficient. Eddie answered my questions promptly and efficiently. Typical high standard of service that I’ve come to expect from Swell.

Poor packaging on glass aquariums. i received an aquarium in poorly packaged condition for such a fragile item. We all know how badly parcels are handled on delivery so this should be factored in with fragile items. its like all they have/allowed to pack with is a few balls of rolled paper, which is a bit laughable around a glass tank. The first aquarium arrived and as i opened the box i noticed somebody had just shoved a few rolls of the paper down the sides and nothing protecting any impact on the top or bottom of the box so all that is between a glass aquarium and impact is a sheet of cardboard. So when opening the box i wasnt suprised to find it smashed. i issued an exchange, i waited a week and then emailed to ask when the new aquarium was arriving, only to be told nobody had dealt with the exchange, it happens but poor again . No info was given on what to do with the smashed aquarium either and its contents so it sat there for 10 days waiting for an exchange so again poor service. A new one arrived finally and left me with the smashed tank. The delivery was an even poorer packaged replacement that was unsurprisingly even more smashed aquarium than the last one. i have now two smashed aqauriums to deal with and an angry customer. Selling aquariums packaged like this seems like madness, the percentage that arrives damaged must be huge . Just stick some foam around the bloody corners, most do. It may seem like an expense for some pen pushers but you now have a dissatisfied customer with two smashed tanks and a refund to be issued while i purchase it elsewhere and hope for more care in the packing department. As a regular customer i feel Swell has been great service for years but if they send tanks out packed like this then ill look elsewhere.

Pond liner Customer service was brilliant and very helpful . Really good prices and service