Kelly Davies
GBNo customer service values I paid for next day delivery on my item. I waited in all day and it didn’t show up. No notification emails from swell to update me about the fact it had been sent. I previously cancelled an order from Swell as after 4 days it still hadn’t been sent. They operate in the customer service dark age where they don’t even send dispatch notifications.
Rosie
GBUseful pond supplies shop The product I ordered seemed good, with long guarantee period. Delivery was very prompt and when I had a query, it was resolved quickly.
Steve
GBI just received my new 54 litre fish… I just received my new 54 litre fish tank and was extremely impressed. To be honest I was very sceptical that it would survive the journey, but it did. Many thanks to Swell UK and the courier company.
Mcdonald
GBFantastic customer service from Emily Fantastic customer service from Emily, thank you! I had some after sales queries on a fish tank and these were answered well and in a timely manner. Excellent
Ashley Stevens
GBCustomer service top notch Ordered a glass terrarium from Swell and it turned up smashed in the back corner....messaged and they replied straight away and offered to replace. These things happen but the customer service I received was amazing. I look forward to receiving my replacement terrarium for my reptile baby.