Super helpful and quick to help with any problems First tank arrived smashed (Not Swells fault but the delivery service) and Swell responded so quickly and sent a second tank out which arrived the next day! Really friendly and helpful customer service and the tank was well packaged. Will buy from them again and would happily recommend!

I had a problem with water quality so… I had a problem with water quality so dropped Swell a quick email to ask for advice. They were quick to reply and their advice was given freely and simple to understand. Can't speak highly enough of the professional way they responded. Kevin Bowran

Late Delivery Comlaint My order included a fee for next day delivery. The order didn't arrive next day so I informed the supplier and asked for refund of the fee. I received an email next working day saying the refund had been arranged and Klarna confirmed this would be issued within 3-5 working days. The mark of a good company for me is how customer complaints are dealt with and Swell UK Ltd dealt with my complaint brilliantly. David

Great service and happy fish I contacted customer services about stock and when it would be available Got a response straight away and advised as to product available by Holly. Best customer advice just as the products for fish pond and great Delivery service Carlton Prince

My order was packaged really well My order was packaged really well, upon opening my order I noticed that some items were missing. I contacted Swells customer service team and spoke with Miah, they advised that they would correct the mistake and send out my replacement items the next day. Couldn’t be happier with the speed and efficiency. Recommend anyone to order from Swell!