It's been a year (March 2022) since I… It's been a year (March 2022) since I placed an order. First it was problems with the order processor and the money. Then when it was finally squared away (Sept. 2022) they kept saying it was a delay on the manufacturer side. Last week (January, 2023) I finally contacted the manufacturer they said they only received inquiries about availability, but never received the actual order. They're not answering calls, not returning emails. Update 3/17/23: After dealing directly with the manufacturer of my commercial kitchen equipment my order finally shipped on 3/16/23. And had I not been in contact with the mfg. I would not have received exactly what I ordered. While there were backorder delays with the manufacturer the lack of communication from Restaurant Stock dragged it out. In my first communication with the manufacturer the delay was 6-10 weeks and exactly 6 weeks later the order was ready to ship. Management will never respond to emails and staff is forced to deal with everything and has no authority to handle anything.

I recently purchased a large BlueAir… I recently purchased a large BlueAir chest freezer. After I finally was able to speak with your sales rep, the transaction was very smooth. The only issue I had was that after my first email to your sales team, there were several days that passed when I didn’t hear anything from your team. They said they would contact me as soon as they had availability info but I never heard anything. I called a second time and on that occasion we completed the sales transaction and everything went well. I especially liked the free delivery. That made my decision to buy from you as opposed to anyone else.

Hello? Anyone Home?? Despite many attempts to reach out to this company to get a missing part that we've been missing for OVER A YEAR NOW, after we paid IN FULL, we still don't have the part. The original machine was order back in February of 2022, it is now April of 2023. Thankfully, my company has the machine we ordered, but this past year has been nothing but a headache inducing back and forth trying to deal with the communication of this company. Even the BBB couldn't get in contact with this company... You can only be promised that they're "following up" or "checking with the office" about your order so many times before it starts feeling like a scam. That's even if you get to talk to someone. More often than not, your email will either be ignored, or the phone will ring and ring and ring instead of being able to leave a message. I just want my part that was ordered a year ago. And no matter what I do, I can't get through to this company.

Needed a new deli case. Needed a new deli case.. website says 1-2 days shipping, placed order, received confirmation 1-2 days shipping.. this was back on 5.17.20 - it is now 6.19.20 and no product - saying over and over it is back ordered until July - If I had a case that was completely out of order this would have been disastrous for my business. shouldn't commit to shipping in a certain time unless you can do it and communicate right away if there is an issue.. i had to continually reach out to them to get updates..

EXCELLENT CUSTOMER SERVICE Despite the shutdown, Abe replied to emails very promptly, and even worked on the weekend to get my freezer. Abe found a chest freezer when all other vendors failed! Excellent, excellent communications and follow-up. Super job...THANK YOU ABE for working so hard for your customers!