Hello? Anyone Home?? Despite many attempts to reach out to this company to get a missing part that we've been missing for OVER A YEAR NOW, after we paid IN FULL, we still don't have the part. The original machine was order back in February of 2022, it is now April of 2023. Thankfully, my company has the machine we ordered, but this past year has been nothing but a headache inducing back and forth trying to deal with the communication of this company. Even the BBB couldn't get in contact with this company... You can only be promised that they're "following up" or "checking with the office" about your order so many times before it starts feeling like a scam. That's even if you get to talk to someone. More often than not, your email will either be ignored, or the phone will ring and ring and ring instead of being able to leave a message. I just want my part that was ordered a year ago. And no matter what I do, I can't get through to this company.

Free shipping, isn't. This company is all about "free shipping", but they will charge you anyway. We live in a large suburban area in Montana, and have recently moved here, resulting in lots of large and heavy items being shipped here. Furniture, gym equipment, heavy treadmills and the like, all without issue. After choosing restaurantstock.com to order a commercial freezer, saving maybe $200 over other big box stores, Abe from RestaurantStock.com rings my wife demanding another $125 because it's their "right" to charge customers for shipping, (remember that bit about "free shipping"?). I asked for the invoice, replied with questions justifying the charge, and within 40 minutes instead of getting answers, Abe cancelled our order. The whole experience felt like a scam.

I recently purchased a large BlueAir… I recently purchased a large BlueAir chest freezer. After I finally was able to speak with your sales rep, the transaction was very smooth. The only issue I had was that after my first email to your sales team, there were several days that passed when I didn’t hear anything from your team. They said they would contact me as soon as they had availability info but I never heard anything. I called a second time and on that occasion we completed the sales transaction and everything went well. I especially liked the free delivery. That made my decision to buy from you as opposed to anyone else.

EXCELLENT CUSTOMER SERVICE Despite the shutdown, Abe replied to emails very promptly, and even worked on the weekend to get my freezer. Abe found a chest freezer when all other vendors failed! Excellent, excellent communications and follow-up. Super job...THANK YOU ABE for working so hard for your customers!

Great selection and reasonably priced Great selection and reasonably priced, but the one I wanted was sold out with no availability for at least 30 days due to the COVID 19 panic. No worries though, Abe looked around for an alternate for me and refunded my payment with no hassles or delay when he couldn't find a similar item.