Hello? Anyone Home?? Despite many attempts to reach out to this company to get a missing part that we've been missing for OVER A YEAR NOW, after we paid IN FULL, we still don't have the part. The original machine was order back in February of 2022, it is now April of 2023. Thankfully, my company has the machine we ordered, but this past year has been nothing but a headache inducing back and forth trying to deal with the communication of this company. Even the BBB couldn't get in contact with this company... You can only be promised that they're "following up" or "checking with the office" about your order so many times before it starts feeling like a scam. That's even if you get to talk to someone. More often than not, your email will either be ignored, or the phone will ring and ring and ring instead of being able to leave a message. I just want my part that was ordered a year ago. And no matter what I do, I can't get through to this company.

Needed a new deli case. Needed a new deli case.. website says 1-2 days shipping, placed order, received confirmation 1-2 days shipping.. this was back on 5.17.20 - it is now 6.19.20 and no product - saying over and over it is back ordered until July - If I had a case that was completely out of order this would have been disastrous for my business. shouldn't commit to shipping in a certain time unless you can do it and communicate right away if there is an issue.. i had to continually reach out to them to get updates..

EXCELLENT CUSTOMER SERVICE Despite the shutdown, Abe replied to emails very promptly, and even worked on the weekend to get my freezer. Abe found a chest freezer when all other vendors failed! Excellent, excellent communications and follow-up. Super job...THANK YOU ABE for working so hard for your customers!

RestaurantStock is top tier in service… RestaurantStock is top tier in service and reliability. Abe and his team are not only very knowledgeable about the products but also provide a level of service that is second to none. I have purchased multiple times and have always been completely satisfied. Highly recommend RestaurantStock.

Incorrect Shipment Ordered a commercial refrigerator for our office remodel. After I placed the order, they confirmed and noted the order had shipped. When I checked on it, they told me the manufacturer raised their price and would have to pass that along which I refused. They then offered a comparable model as a replacement for the same cost which I accepted. Instead of a refrigerator, they shipped a freezer. I have been trying for over a month to have them return and replace. Although they are not out of business, they do not return phone calls . . . ever. I have tried many times. I have received some e-mails, but nothing clearing stating what they are doing. I have ordered several commercial products for our lunch room and not one problem with any other appliance. This company is dissapointing at best. I would not recommend ordering from them.