It's been a year (March 2022) since I… It's been a year (March 2022) since I placed an order. First it was problems with the order processor and the money. Then when it was finally squared away (Sept. 2022) they kept saying it was a delay on the manufacturer side. Last week (January, 2023) I finally contacted the manufacturer they said they only received inquiries about availability, but never received the actual order. They're not answering calls, not returning emails. Update 3/17/23: After dealing directly with the manufacturer of my commercial kitchen equipment my order finally shipped on 3/16/23. And had I not been in contact with the mfg. I would not have received exactly what I ordered. While there were backorder delays with the manufacturer the lack of communication from Restaurant Stock dragged it out. In my first communication with the manufacturer the delay was 6-10 weeks and exactly 6 weeks later the order was ready to ship. Management will never respond to emails and staff is forced to deal with everything and has no authority to handle anything.

I can not recommend ordering from this… I can not recommend ordering from this company. a promise of the order delivery has not happened. Very little unproductive sporadic communication has taken place. No answer at the customer service telephone number.

Fantastic sales and delivery process Communications on the up front sale were great and timely. The ordering process was flawless. The shipping was quick The shipping provider was excellent The dough sheeter I purchased is a high quality unit All in all I could not be happier

Incorrect Shipment Ordered a commercial refrigerator for our office remodel. After I placed the order, they confirmed and noted the order had shipped. When I checked on it, they told me the manufacturer raised their price and would have to pass that along which I refused. They then offered a comparable model as a replacement for the same cost which I accepted. Instead of a refrigerator, they shipped a freezer. I have been trying for over a month to have them return and replace. Although they are not out of business, they do not return phone calls . . . ever. I have tried many times. I have received some e-mails, but nothing clearing stating what they are doing. I have ordered several commercial products for our lunch room and not one problem with any other appliance. This company is dissapointing at best. I would not recommend ordering from them.

Patiently waited for my $3600 order for… Patiently waited for my $3600 order for 5 months. When I started calling looking for update I been fed random "stories" from warehouse delays, to blaming manufacturer, then supply chain issues, then there were 20 more customers ahead of me waiting in line for the same product, and the latest one topped the cake with blaming transaction processor and telling me to get my money from my credit card company cos they will not issue refund nor gonna send product. Not talking about numerous times "customer service" just hang up on me on the phone. Oh yeah, somewhere in there they requested too to pay $75 for liftgate service too cos my item was "about to ship". Never did. Absolutely terrible company. Is it even real company or just some sort of money laundry scheme?! I am still in limbo and I not sure if I will get money back even from credit card company since its has been so many months. Avoid at any cost!