DO NOT USE IF EXPEDITING. Non-existent Customer Service Their expedited service feels very scammy. Paid hundreds for expedited service, there was an issue with the check even though the recommended Fed Ex passport person reviewed. I called customer service and was forwarded to a voicemail for 8 days straight, left voicemails with no return call and now I will not be making the trip. They still have not returned my cashiers check either. Only person I have been able to get in contact with is the chat on their website, who told me they probably tore up my check but that she would put in a request to return it if they hadn't yet....so that is more hundreds down the drain. Awful business and customer service. A refund seems non-existent at this point and just hoping to get my check back.

Totally worth it! I may have a paid a bit extra for renewing my passport but it was completely worth the price. I didnt have to worry if I did something wrong as all the detailed instructions were included as well as the FedEx slip. If are renewing your passport and want to make it easy on yourself, just purchase this service. You even get text and email notifications once you mail off your renewal package.

Your agent David Bernal was very extraordinary, clear and very patience… Your agent David Bernal was very corteous, helpfull and skillfull. Responded to all my questions, was very patience, guided me through the process and reviwed the whole process with me to be clear with what to do and what to expect.

I had to call them five times and wait… I had to call them five times and wait because they claimed my documents were double-sided, even though I printed every page, and I made sure that I signed every single one of them. The website has issues and they kept telling me that their website cannot connect to the state website and for that reason, I should wait to print two pages and resend em to them. Total of five phone calls and the website is still not working so I asked for my refund. They took 70 bucks as terms of agreement of cancellation. And I’m still waiting for my Expired passport so I can go renew it somewhere else. Do not go with these people they are a scam .

Kept their Word! Kept their Word! Fed Ex said they would have a passport for me in 3-4 weeks, which is what happened. For that, I am very thankful. I would strongly recommend that you thoroughly review your application before you hand it in or email it to them. I made a mistake that the people at Fed Ex did not catch until it reached the main headquarters. I had to redo my application and resend it. I will say that most of the people that I worked with were courteous and helpful. One in particular went the extra mile to help me.