DO NOT USE IF EXPEDITING. Non-existent Customer Service Their expedited service feels very scammy. Paid hundreds for expedited service, there was an issue with the check even though the recommended Fed Ex passport person reviewed. I called customer service and was forwarded to a voicemail for 8 days straight, left voicemails with no return call and now I will not be making the trip. They still have not returned my cashiers check either. Only person I have been able to get in contact with is the chat on their website, who told me they probably tore up my check but that she would put in a request to return it if they hadn't yet....so that is more hundreds down the drain. Awful business and customer service. A refund seems non-existent at this point and just hoping to get my check back.

This company is a total scam This company is a total scam. Not only did they lose all my personal sensitive data, I went through the whole process again just to have them say I did it wrong. I can’t get anyone in management to call me back AND I had to pay for lifelock on my own. I have never seen such horrible service and I’ll be reporting them the Better Business Bureau

Rush My Passport did a great job Rush My Passport did a great job. they were easy to work with and kept me informed through the process where my passport renewal was and when the application went to the government. And I got my new passport back several days before they guaranteed it would be sent back to me. Couldn't be happier.

Excellen customer service experience Carlos was a very kind and respectful person, giving me the information and guiding me through each step of what needed to be done to solve the problem, His attitude was very professional. I was very satisfied with the excellent service and attention he provided me. Your company has a valuable element in him.

I called many times to submit my… I called many times to submit my application during the website crash. I wasn't getting any help. On my last call before cancelling my order, I was lucky to get David Bernal! Mr. Bernal helped me by emailing me the forms and directions I needed. Mr. Bernal is a true asset to your company! I will refer your company because of Mr. Bernal. I hope you're paying him enough to keep such a GREAT employee.