I had to call them five times and wait… I had to call them five times and wait because they claimed my documents were double-sided, even though I printed every page, and I made sure that I signed every single one of them. The website has issues and they kept telling me that their website cannot connect to the state website and for that reason, I should wait to print two pages and resend em to them. Total of five phone calls and the website is still not working so I asked for my refund. They took 70 bucks as terms of agreement of cancellation. And I’m still waiting for my Expired passport so I can go renew it somewhere else. Do not go with these people they are a scam .

Your agent David Bernal was very extraordinary, clear and very patience… Your agent David Bernal was very corteous, helpfull and skillfull. Responded to all my questions, was very patience, guided me through the process and reviwed the whole process with me to be clear with what to do and what to expect.

I had the pleasure of speaking with Fernando I had the pleasure of speaking with Fernando regarding an issue with my order. Fernando listened to my concern and provided me with different options to which he explained thoroughly. I requested to cancel my order for a refund and Fernando promptly assisted me. I appreciate Fernando's efficient and excellent customer service.

Excellen customer service experience Carlos was a very kind and respectful person, giving me the information and guiding me through each step of what needed to be done to solve the problem, His attitude was very professional. I was very satisfied with the excellent service and attention he provided me. Your company has a valuable element in him.

This company is a scam This company is a scam - they make you pay $300 upfront and don’t disclose that you also have to pay government fees on top of that once you print out your documents. I called 3 separate times to cancel my order but couldn’t get through their phone line. They also have no email listed or any other way to contact them.