Your agent David Bernal was very extraordinary, clear and very patience… Your agent David Bernal was very corteous, helpfull and skillfull. Responded to all my questions, was very patience, guided me through the process and reviwed the whole process with me to be clear with what to do and what to expect.

Yesica Jimenez did a good job helping… Yesica Jimenez did a good job helping me out with my passport. She was well-versed and really nice.

DO NOT USE IF EXPEDITING. Non-existent Customer Service Their expedited service feels very scammy. Paid hundreds for expedited service, there was an issue with the check even though the recommended Fed Ex passport person reviewed. I called customer service and was forwarded to a voicemail for 8 days straight, left voicemails with no return call and now I will not be making the trip. They still have not returned my cashiers check either. Only person I have been able to get in contact with is the chat on their website, who told me they probably tore up my check but that she would put in a request to return it if they hadn't yet....so that is more hundreds down the drain. Awful business and customer service. A refund seems non-existent at this point and just hoping to get my check back.

This company is a scam This company is a scam - they make you pay $300 upfront and don’t disclose that you also have to pay government fees on top of that once you print out your documents. I called 3 separate times to cancel my order but couldn’t get through their phone line. They also have no email listed or any other way to contact them.

Juan Mercado Lady that helped me… Juan Mercado as well as the Lady that helped me previously were fantastic! I was very nervous that I would not be able to make a very very important work trip because of a hiccup in the application process. They were able to help me and guide me through this situation and I highly recommend them to everyone.