Johnny Johnny! He listened, confirmed what I said, and then went to work finding a solution. When I thought there was no way that I would be able to get it done, he found a way. Absolutely will continue doing business with your company because of him, and will refer others to you once again...because of him. Thank you Johnny for your time and effort today, it does not go un-noticed.

no support / chatbot paralegals I was a happy customer for several years. I recently tried to bring more work to them and discovered their support and paralegals are all chatbots. I was informed that for my questions, I would have to schedule and pay for an attorney meeting. When I asked which type of consultation, as none of the ones listed describe my question type, they only responded with chatbots, and phone support is non-existent. My only other issues with them was they double bill if you have a renewal payment failure, but that cost is pretty small.

scammers DO NOT USE THEM! They stole my bank card! scammers DO NOT USE THEM! They charge outrageous fees! Not capable of doing mail forwarding. my bank correspondence with credit card was stolen! they create labels but never ship out anything although they charged me $50 for shipping. label was created nothing was sent. then they claim they send it to another address but refuse to provide any tracking. so basically my bank card disappeared at their office! I am filing a police report now! update on 24th of April: now they claim they send the bank card without any tracking! what liars and scammers! they charged me $50 on the 11th of april never send anything and now claim the package left without tracking. yeah right! you just stole or lost it! thats why you cant ship it out! and this is how your mail will be handled by them! unusable service!

I have had multiple interactions with Customer Service I have had multiple interactions with Sales and Customer service in setting up my LLC but no one has stood out more than a gentleman named Johnny in Customer Service. I spoke with him, he was able to rectify an issue I had that his peer could not get accomplish in over 17 hours, but Johnny was able to accomplish the task in under an hour and a half for me. Outstanding support and service from him and he needs a raise.

A Paralegal couldn't help without an Attorney A Paralegal answered the phone. I told her the issues that I was interested in. Her response was that she could only answer general questions, which I had just mentioned to her already(?). Then, she said that I would need an Attorney consult. But, THAT was the reason I called. So, instead of explaining the process, she just told me that she really couldn't help not being an Attorney, and no further referral to an Attorney -- so why do they advertise legal services that they don't provide how to obtain? No person who is that inept can be a Paralegal. She was a minimum wage secretary with a glorified title as "Paralegal".