DO NOT USE THEM DO NOT USE THEM. I Have been waiting for over 27 days for an EIN for my series LLC. They are not a legitimate company by any means, at least not a professional firm.

Scummy company that renewed without my… Scummy company that renewed without my consent after I explicitly let my LLC lapse over a year ago. No warning other than the sudden credit card charge and renewal email. I opened a support case the same day I saw the email but got a "request for more information" from this Trustpilot review but still no response to my email. I remember getting multiple emails ~last year after turning off auto-renew that my LLC would be disbanded if I left it alone. I did. edit: I never got a response from anyone but it looks like the charges were reversed.

Consistently amazing support from the… Consistently amazing support from the firm and all people I have spoken to there. Used them for a registered agent service for multiple years, and they went out of their way to answer any questions I had about many things that other firms probably wouldn't have helped me on. Thank you Cloud Peak!

I have had multiple interactions with Customer Service I have had multiple interactions with Sales and Customer service in setting up my LLC but no one has stood out more than a gentleman named Johnny in Customer Service. I spoke with him, he was able to rectify an issue I had that his peer could not get accomplish in over 17 hours, but Johnny was able to accomplish the task in under an hour and a half for me. Outstanding support and service from him and he needs a raise.

no support / chatbot paralegals I was a happy customer for several years. I recently tried to bring more work to them and discovered their support and paralegals are all chatbots. I was informed that for my questions, I would have to schedule and pay for an attorney meeting. When I asked which type of consultation, as none of the ones listed describe my question type, they only responded with chatbots, and phone support is non-existent. My only other issues with them was they double bill if you have a renewal payment failure, but that cost is pretty small.