Jolie helped me out and was phenomenal Jolie helped me out and was phenomenal! I was setting up a non-standard LLC and was a bit nervous, but she made it easy to understand. She truly deserves a perfect rating of 5 stars. I even made an error and she corrected it after I submitted it.

A Paralegal couldn't help without an Attorney A Paralegal answered the phone. I told her the issues that I was interested in. Her response was that she could only answer general questions, which I had just mentioned to her already(?). Then, she said that I would need an Attorney consult. But, THAT was the reason I called. So, instead of explaining the process, she just told me that she really couldn't help not being an Attorney, and no further referral to an Attorney -- so why do they advertise legal services that they don't provide how to obtain? No person who is that inept can be a Paralegal. She was a minimum wage secretary with a glorified title as "Paralegal".

Satisfied New Customer I am a new customer and had two entities created, in 2 different states. Both were created quickly and accurately. Customer service has been very good. You can easily pay 5x the price for a comparable service.

no support / chatbot paralegals I was a happy customer for several years. I recently tried to bring more work to them and discovered their support and paralegals are all chatbots. I was informed that for my questions, I would have to schedule and pay for an attorney meeting. When I asked which type of consultation, as none of the ones listed describe my question type, they only responded with chatbots, and phone support is non-existent. My only other issues with them was they double bill if you have a renewal payment failure, but that cost is pretty small.

Fraudulent credit card charges I've used them to form an LLC a few years back and then cancelled all their services. Today, three years later they started charging my credit card again. They didn't reply to my messages, so I had to dispute the charges with my credit card company. I wouldn't recommend them anymore.