Too much bad experience their customers… Too much bad experience their customers support team. Almost one month they are didn’t give me any solutions to my bank account. Still i'm hopeless.🥲🥲

no support / chatbot paralegals I was a happy customer for several years. I recently tried to bring more work to them and discovered their support and paralegals are all chatbots. I was informed that for my questions, I would have to schedule and pay for an attorney meeting. When I asked which type of consultation, as none of the ones listed describe my question type, they only responded with chatbots, and phone support is non-existent. My only other issues with them was they double bill if you have a renewal payment failure, but that cost is pretty small.

A Paralegal couldn't help without an Attorney A Paralegal answered the phone. I told her the issues that I was interested in. Her response was that she could only answer general questions, which I had just mentioned to her already(?). Then, she said that I would need an Attorney consult. But, THAT was the reason I called. So, instead of explaining the process, she just told me that she really couldn't help not being an Attorney, and no further referral to an Attorney -- so why do they advertise legal services that they don't provide how to obtain? No person who is that inept can be a Paralegal. She was a minimum wage secretary with a glorified title as "Paralegal".

Fraudulent credit card charges I've used them to form an LLC a few years back and then cancelled all their services. Today, three years later they started charging my credit card again. They didn't reply to my messages, so I had to dispute the charges with my credit card company. I wouldn't recommend them anymore.

Jolie helped me out and was phenomenal Jolie helped me out and was phenomenal! I was setting up a non-standard LLC and was a bit nervous, but she made it easy to understand. She truly deserves a perfect rating of 5 stars. I even made an error and she corrected it after I submitted it.