Unreliable, long processing, high fees. It’s hit or miss with this company. Phone customers service is the way to get anything done. It sucks I have to be on top of calling them non stop to get anything done. A check took 3 weeks to arrive at the office. (Not normal) which leads me to believe they are not processing on time. Then have to pay 50 for shipping expedited which took another WEEK after payment to get sent.after payment and confirmed multiple times they still asked for more confirmation before sending. Ignored all emails. Should have overnighted it at this rate for a basic envelope package. I might look into switching to another agent. Not reliable, super long processing times, confirmation emails are ridiculous. Just bad overall so far for my FIRST actual experience with them.

Consistently amazing support from the… Consistently amazing support from the firm and all people I have spoken to there. Used them for a registered agent service for multiple years, and they went out of their way to answer any questions I had about many things that other firms probably wouldn't have helped me on. Thank you Cloud Peak!

scammers DO NOT USE THEM! They stole my bank card! scammers DO NOT USE THEM! They charge outrageous fees! Not capable of doing mail forwarding. my bank correspondence with credit card was stolen! they create labels but never ship out anything although they charged me $50 for shipping. label was created nothing was sent. then they claim they send it to another address but refuse to provide any tracking. so basically my bank card disappeared at their office! I am filing a police report now! update on 24th of April: now they claim they send the bank card without any tracking! what liars and scammers! they charged me $50 on the 11th of april never send anything and now claim the package left without tracking. yeah right! you just stole or lost it! thats why you cant ship it out! and this is how your mail will be handled by them! unusable service!

DO NOT USE THEM DO NOT USE THEM. I Have been waiting for over 27 days for an EIN for my series LLC. They are not a legitimate company by any means, at least not a professional firm.

I have had multiple interactions with Customer Service I have had multiple interactions with Sales and Customer service in setting up my LLC but no one has stood out more than a gentleman named Johnny in Customer Service. I spoke with him, he was able to rectify an issue I had that his peer could not get accomplish in over 17 hours, but Johnny was able to accomplish the task in under an hour and a half for me. Outstanding support and service from him and he needs a raise.