Very efficient response Very efficient response. Same day registration. All documents provided within days. EIN took longer but this is understandable. Had one query which was answered promptly and politely.

A Paralegal couldn't help without an Attorney A Paralegal answered the phone. I told her the issues that I was interested in. Her response was that she could only answer general questions, which I had just mentioned to her already(?). Then, she said that I would need an Attorney consult. But, THAT was the reason I called. So, instead of explaining the process, she just told me that she really couldn't help not being an Attorney, and no further referral to an Attorney -- so why do they advertise legal services that they don't provide how to obtain? No person who is that inept can be a Paralegal. She was a minimum wage secretary with a glorified title as "Paralegal".

Johnny Johnny! He listened, confirmed what I said, and then went to work finding a solution. When I thought there was no way that I would be able to get it done, he found a way. Absolutely will continue doing business with your company because of him, and will refer others to you once again...because of him. Thank you Johnny for your time and effort today, it does not go un-noticed.

Unreliable, long processing, high fees. It’s hit or miss with this company. Phone customers service is the way to get anything done. It sucks I have to be on top of calling them non stop to get anything done. A check took 3 weeks to arrive at the office. (Not normal) which leads me to believe they are not processing on time. Then have to pay 50 for shipping expedited which took another WEEK after payment to get sent.after payment and confirmed multiple times they still asked for more confirmation before sending. Ignored all emails. Should have overnighted it at this rate for a basic envelope package. I might look into switching to another agent. Not reliable, super long processing times, confirmation emails are ridiculous. Just bad overall so far for my FIRST actual experience with them.

no support / chatbot paralegals I was a happy customer for several years. I recently tried to bring more work to them and discovered their support and paralegals are all chatbots. I was informed that for my questions, I would have to schedule and pay for an attorney meeting. When I asked which type of consultation, as none of the ones listed describe my question type, they only responded with chatbots, and phone support is non-existent. My only other issues with them was they double bill if you have a renewal payment failure, but that cost is pretty small.