Not a scam but definitely profiteering around a misconception that it is difficult and risky to DIY Passport full so decided to renew it while in Kuala Lumpur and felt the support of an agency would speed up and derisk the process. I did get new and old passports back in just over three weeks - so thankfully NOT a scam - but still can't help feeling mugged. Around double the cost of DIY and little or no value added to the process which was in fact extended I estimate by one week through involving UKPA (non working week ends, time differences, email turnaround etc.). Also for me an anxious 5 day wait wondering if I had been scammed from paying my money USD 335 for a jumbo passport to getting any concrete proof that application had been submitted i.e. PEX reference and email used through .GOV portal. Applying directly through the GOV portal is very clear, straightforward and efficient and you will be directly updated on the process by both.GOV and DHL throughout if you DIY. Even better and quicker to go to a DHL service point yourself and pay them directly to courier your documents to the passport office rather than wait around all day for then to come to you if organised by UKPA. All UKPA is doing is checking your passport details and uploading the information & digital photo you provide from a template that exactly mirrors the GOV portal and paying the outbound DHL cost. I estimate less than half a days work if being generous for which they get USD 335 less .GOV passport cost GBP 110.50 less DHL outbound USD 50 ....nice work if you can get it! They are not influencing or speeding up the process in any way.... in fact they are slowing it down by adding extra steps. They don't explicitly claim a government relationship, in fact they state they are not associated in the fine print...but it is inferred through their branding. Unless you are extremely underconfident then DIY - or ask a friend to help and take them out for dinner afterwards with the money you will save. Nothing illegal with what UKPA is doing....its just expensive and inefficient. They seem to be preying on a mystique that it's difficult and risky to DIY...its NOT! I have written it all down to experience under Buyer Beware.

Clear and speedy service with excellent communication so reassuring to have email contact with a real person and regular updates at each stage. I had to reapply for a new passport in the middle of a house move but everything went through smoothly and much faster than anticipated. Thank you again, Hanel and team!

Security I feel the handling of renewing my passport was,though rather complicated,efficient,and comparatively fast. The courier used for delivery of both documents however didn’t meet to my approval ? At no point was I asked for a signature on receiving the delivery. The documents were left in an outdoor postbox! However I am now ready to travel,thanks to you R.R.

Best Way to get your New Passport The company got in contact swiftly and professionally, with email, whose content was clear and easy to understand about what steps and other things you would have to do. There was an agent assigned to assist you (mine was Saretha, so if you get her then you are in safe hands) who explained clearly anything that might come across as confusing. The agent arranged for a courier to pick up my old passport, cleared my application swiftly and my new passport appeared back at my house in record time. The service is well worth every cent or penny or whatever currency you will use.

The service from Robyn was fast and… The service from Robyn was fast and very efficient. Instructions were clear and easy to follow. Every Communication was answered quickly. Everything was explained in detail and easy to follow. It was like dealing with a friend.