Not a scam but definitely profiteering around a misconception that it is difficult and risky to DIY Passport full so decided to renew it while in Kuala Lumpur and felt the support of an agency would speed up and derisk the process. I did get new and old passports back in just over three weeks - so thankfully NOT a scam - but still can't help feeling mugged. Around double the cost of DIY and little or no value added to the process which was in fact extended I estimate by one week through involving UKPA (non working week ends, time differences, email turnaround etc.). Also for me an anxious 5 day wait wondering if I had been scammed from paying my money USD 335 for a jumbo passport to getting any concrete proof that application had been submitted i.e. PEX reference and email used through .GOV portal. Applying directly through the GOV portal is very clear, straightforward and efficient and you will be directly updated on the process by both.GOV and DHL throughout if you DIY. Even better and quicker to go to a DHL service point yourself and pay them directly to courier your documents to the passport office rather than wait around all day for then to come to you if organised by UKPA. All UKPA is doing is checking your passport details and uploading the information & digital photo you provide from a template that exactly mirrors the GOV portal and paying the outbound DHL cost. I estimate less than half a days work if being generous for which they get USD 335 less .GOV passport cost GBP 110.50 less DHL outbound USD 50 ....nice work if you can get it! They are not influencing or speeding up the process in any way.... in fact they are slowing it down by adding extra steps. They don't explicitly claim a government relationship, in fact they state they are not associated in the fine print...but it is inferred through their branding. Unless you are extremely underconfident then DIY - or ask a friend to help and take them out for dinner afterwards with the money you will save. Nothing illegal with what UKPA is doing....its just expensive and inefficient. They seem to be preying on a mystique that it's difficult and risky to DIY...its NOT! I have written it all down to experience under Buyer Beware.

Clear and speedy service with excellent communication so reassuring to have email contact with a real person and regular updates at each stage. I had to reapply for a new passport in the middle of a house move but everything went through smoothly and much faster than anticipated. Thank you again, Hanel and team!

No mess no fuss Clear communication throughout, you know exactly what to do and what to expect, and the process is secure and trustworthy. Super fast turnaround time as well. I will definitely use this company's services again in future.

Really impressed by the smooth and… Really impressed by the smooth and seamless process not to mention pretty rapid - very little to no time lag between communications and steps. Very detailed instructions and updates. Takes away the stress off international renewals. My rep was Miguel.

Excellent Support by Jan I can't tell you how much wonderful support I received from Jan. He was absolutely amazing. He guided me through the process with ease using his expertise. The experience was a simple process with Jan's knowledge and guidance. He is committed to providing the best service possible. I was pleased with him as my support.