Horrible past experience getting my UK passport renewed I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole way through and everything worked as it should Prompt replies clear instructions and no stress I will definitely use again if I don’t take Australian citizenship in the meantime. Highly recommend

Speedy and helpful! Shaun did a fantastic job walking me through the process, explaining each step, and answering any questions that I had. This process couldn't have been more straightforward! Not to mention the fact that I got my passport back far quicker than I got my US passport back despite living in the US

EXCELLENT!!! This was such an incredibly simple process of renewing my British Passport and updating it into my married surname. I was kept up to date with the progress of the renewal, every step of the way. The way my consultant, Renate responded to every question I had, was very thorough and professional. A very big THANK YOU!!!

This service was excellent the help and… This service was excellent the help and response was so helpful we expect living in Australia to be a long and stressful process but just the opposite they were outstanding great team work many thank again Kind regards Rosemary Divers /John McCarthy

An amazing service from A to Z An amazing service from A to Z. I am confident that all of the staff are great, but I had a certain Shaun who dealt with me. He was fantastic! The communication and instructions were very clear and made the process very easy. Renewing my passport worried me more than a little, but Shaun answered any questions that I had and put my mind at ease. A simple, speedy process that makes life easier for those living outside of the UK. I highly recommend this service, and especially Shaun if you are lucky enough to have him as your advisor.