Clear and speedy service with excellent communication so reassuring to have email contact with a real person and regular updates at each stage. I had to reapply for a new passport in the middle of a house move but everything went through smoothly and much faster than anticipated. Thank you again, Hanel and team!

Security I feel the handling of renewing my passport was,though rather complicated,efficient,and comparatively fast. The courier used for delivery of both documents however didn’t meet to my approval ? At no point was I asked for a signature on receiving the delivery. The documents were left in an outdoor postbox! However I am now ready to travel,thanks to you R.R.

This service was excellent the help and… This service was excellent the help and response was so helpful we expect living in Australia to be a long and stressful process but just the opposite they were outstanding great team work many thank again Kind regards Rosemary Divers /John McCarthy

Best Way to get your New Passport The company got in contact swiftly and professionally, with email, whose content was clear and easy to understand about what steps and other things you would have to do. There was an agent assigned to assist you (mine was Saretha, so if you get her then you are in safe hands) who explained clearly anything that might come across as confusing. The agent arranged for a courier to pick up my old passport, cleared my application swiftly and my new passport appeared back at my house in record time. The service is well worth every cent or penny or whatever currency you will use.

Horrible past experience getting my UK passport renewed I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole way through and everything worked as it should Prompt replies clear instructions and no stress I will definitely use again if I don’t take Australian citizenship in the meantime. Highly recommend