Horrible past experience getting my UK passport renewed I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole way through and everything worked as it should Prompt replies clear instructions and no stress I will definitely use again if I don’t take Australian citizenship in the meantime. Highly recommend

I recently applied (from abroad) for a… I recently applied (from abroad) for a new UK passport. I was not looking forward to the experience but things couldn't have gone any smoother. I was constantly updated with (firstly) what I need to do and then updated on the progress and delivery of the passport by 'Miguel'. It felt as though Miguel was personally taking care of me and I found having a sole point of contact very reassuring.

An amazing service from A to Z An amazing service from A to Z. I am confident that all of the staff are great, but I had a certain Shaun who dealt with me. He was fantastic! The communication and instructions were very clear and made the process very easy. Renewing my passport worried me more than a little, but Shaun answered any questions that I had and put my mind at ease. A simple, speedy process that makes life easier for those living outside of the UK. I highly recommend this service, and especially Shaun if you are lucky enough to have him as your advisor.

Really smooth and efficient application process The whole process from start to finish was smooth and extremely efficient. The initial website process is really user-friendly, and the assistance from the consultant assigned to the application is of great value. Due to this assistance, there were no delays, the documentation details were clearly explained, and the issuing and delivery process was very quick. Thanks very much, is all I can say... :)

Speedy and helpful! Shaun did a fantastic job walking me through the process, explaining each step, and answering any questions that I had. This process couldn't have been more straightforward! Not to mention the fact that I got my passport back far quicker than I got my US passport back despite living in the US