EXCELLENT!!! This was such an incredibly simple process of renewing my British Passport and updating it into my married surname. I was kept up to date with the progress of the renewal, every step of the way. The way my consultant, Renate responded to every question I had, was very thorough and professional. A very big THANK YOU!!!

Speedy and helpful! Shaun did a fantastic job walking me through the process, explaining each step, and answering any questions that I had. This process couldn't have been more straightforward! Not to mention the fact that I got my passport back far quicker than I got my US passport back despite living in the US

This service was excellent the help and… This service was excellent the help and response was so helpful we expect living in Australia to be a long and stressful process but just the opposite they were outstanding great team work many thank again Kind regards Rosemary Divers /John McCarthy

Great service Excellent service “ always in contact and very helpful. My passport arrived earlier than usual followed a few days later by my old one. Cannot recommend enough 5star .

Horrible past experience getting my UK passport renewed I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole way through and everything worked as it should Prompt replies clear instructions and no stress I will definitely use again if I don’t take Australian citizenship in the meantime. Highly recommend