Really smooth and efficient application process The whole process from start to finish was smooth and extremely efficient. The initial website process is really user-friendly, and the assistance from the consultant assigned to the application is of great value. Due to this assistance, there were no delays, the documentation details were clearly explained, and the issuing and delivery process was very quick. Thanks very much, is all I can say... :)

No mess no fuss Clear communication throughout, you know exactly what to do and what to expect, and the process is secure and trustworthy. Super fast turnaround time as well. I will definitely use this company's services again in future.

Horrible past experience getting my UK passport renewed I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole way through and everything worked as it should Prompt replies clear instructions and no stress I will definitely use again if I don’t take Australian citizenship in the meantime. Highly recommend

Clear and speedy service with excellent communication so reassuring to have email contact with a real person and regular updates at each stage. I had to reapply for a new passport in the middle of a house move but everything went through smoothly and much faster than anticipated. Thank you again, Hanel and team!

Really impressed by the smooth and… Really impressed by the smooth and seamless process not to mention pretty rapid - very little to no time lag between communications and steps. Very detailed instructions and updates. Takes away the stress off international renewals. My rep was Miguel.