Daniel Marquez
GBVery pleased! Agnieszka Fanslau was very helpful, attentive, and professional. She eased the unfortunate experience with United airlines at a time when my family and I were emotionally and physically drained. It was nice to have someone battle the airline for us since we were getting nowhere with them. Agnieszka Fanslau, thank you so much for your help. It was not about the money, I was about holding the airline accountable for the unjust treatment of their customers.
sigrun
ISAgnieszka Fanslau took care of my case… Agnieszka Fanslau took care of my case and due to a misunderstanding between my friend and myself I had to ask twice for my claim and Imy request was very well met by Agnieska. My best thanks for good service.
Yaw Ansah
ITSmooth and open process The whole process was very smooth. Took a few months (June 20 - August 28) because Iberia is apparently one of the more difficult airlines. However, Agnieszka Fanslau (Claim Flights) updated me at every stage until they finally requested the details to make the deposit into my account (minus the agreed charge for their services). The charge was worth it - I have already recommended Claim Flights to one other person.
Esperanza Bas
GBoutside our scope of work My case is was declined because "it is outside our scope of work". All online flight trackers show the delay and this is a European company flying out of Spain. At least their response was quick and I can move on with my claim elsewhere
Konrad Sikora
ITExcellent service, will use again! I've contacted in date 12/12/2023 ClaimFlights due to a cancelled flight. Mrs. Fanslau has been very clear in every step of the process and she ended the conversation telling me that it could take atmost 3 months. Exactly 2 months later I've received the communication that everything went through, left my bank coordinates and in less than 10 days I've received the amount.