Directions from Fastport conflicted… Directions from Fastport conflicted with the procedures at the post office, which caused a week-long delay while I tried to get a clear path to follow. When I called Fastport for help, I got someone whose proficiency with the English language prevented us from being able to properly communicate. When I asked for another representative who I might have been able to better understand, she absolutely refused. I eventually had to completely dump Fastport from the process and did it myself. It was a total waste of $300. Order number was GW-30A3E6138

Was told that my passport would arrive…and it DIDN'T Was told that my passport would arrive via overnight FedEx - now it's arriving via USPS late. The communication from Fastport was nonexistant, I got more help from the State Department. Save your money and DON'T USE THEM!

Skeptical, but blown away with satisfaction! I have to say, I was extremely skeptical about this entire notion that I could get my son’s passport in less than two weeks, especially since I live in rural Wyoming and the concept of “overnight shipping” is rarely a possibility, nor is Saturday delivery. Because of all these constraints I chose a slightly quicker option than I probably neede to. That said, I processed my application at my local office on a Monday and had the passport at my door that same Friday. Amazing! Everyone I spoke to on the phone was helpful and re-assuring. This service was a life-saver (or trip-saver, more like). Highly recommend!!

Good, but not perfect Basically, we are satisfied with FastPort Passport. They got the job done and that is what we hired them to do. Just two suggestions: (1) It is very difficult to talk to a live person. When I finally got through, they were very helpful. (2) You did a great job letting us know when our passports arrived at the government passport office but, then you disappeared. When you finally sent me a message saying that "My passport is on its way," I has already received my passport two weeks prior!

I was provided no service whatsoever I was provided no service whatsoever, and I was charged and not refunded several hundred dollars. I strongly suggest you look for other, more straightforward options to get a passport quickly. Be very cautious. Realize that whatever happens with your passport you will pay full fare.