Stay away: Harassment, deceitful and abusive commissions. Upon arrival, in Bucharest (OTP), they approached us before exiting the luggage collection area. They led us to believe they were directly or indirectly employed by the airline. These two practices, I suspect, are not legal. Beyond that, their commission is over 40%. Which might also be illegal. Stay away.

Being approached by Flighthelp representative at the airport I was approached by flighthelp rep' at Bucharest airport after my flight was delayed to use their services for filing a claim, the rep did not explain what I am signing and that their commission is 45% . I have asked to cancel my signature 30 minutes later - I am waiting for their response - so far they did not get back to me. if they will address my issue I will change this review

Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.

Bad experience, looks like a scam I had a delayed flight in September 2023 from Malaga to Bucharest, they approached me in the airport told me it will take 6 months, after multiple attempts to contact them they always answer telling me that they didn't receive the funds and always blame WizzAir. One of the employees trying to get the signature of someone else for his compensation he accidently sent me a screenshot on WhatsApp with the email that contained the answer from WizzAir that confirms that on 23 Oct the compensation was approved and the money will be sent in 7 working days to FlightHelp. So please avoid , its just a scam, they keep the money for themselves and not paying anything.

No answer, no money I applied in August 2023 for a cancelled flight Cluj-London, helped by an airport flighthelp agent, got confirmation in my email but got no money, no news no nothing. On WhatsApp I comunicate to the robot. Dissapointed Update: After leaving this review I got quick answer from a real person in my WhatsApp conversation with flighthelp. Now I am requested lots of documents to proof otherwise this review will be deleted. Will do my best this review to be live!