Charged me $217 to fill out a form I… Charged me $217 to fill out a form I can get for free from the government, then didn't even submit it! Form had no instructions like the government form does, and never kept me apprised of the progress! After two months of nothing happening, I filled out my passport application at the passport office and cancelled my application with express passport (express - really???). Cancellation fee - $125! $125!!! Stay away.

Refund Request I did a cancellation request to receive a refund and still have not received any communications on the update of my refund. I used this service against my better judgement because I had urgent travel plans. I see why this site gets so many bad reviews. The process to receive a refund should be just as easy as it is for them to charge the card. I will not be using this service again and recommend no one use this site. No matter how long they have been in business and they will surely state it in there response, they do not have the best customer service.

Is personal data safely removed after cancellation Like others i also had to pay 75 dollars to cancel once i realized that it is not the gov site. Now i am concerning about my personal information. they are charging 75 dollars of cancellation fee to remove personal data safely. Is it trustable? Are they really safely remove personal data?

Worth every penny Worth every penny! I booked a trip a couple of weeks out and realized that my passport was expired. It's a long drive to the passport expediting office from where I live and I would have had to miss a whole day of work, plus gas and time to deal with an express renewal. I filled out the forms, triple-checked them, and walked through the process with an agent on the phone, then sent my documents out via Fedex. I got email notification during each step of the process, and my new passport arrived at my house five days later, with plenty of time to spare before my departure. Great service!

absolutely horrible!!! absolutely horrible, once they get your money, the communication goes south, they do not return emails or phone messages AT ALL! If you are lucky enough to get someone to answer, the standard answer I have been getting for over a week is "it is scheduled for fed ex delivery tomorrow, you will get an email with the tracking number later today." This has been the same answer everyday for a week now. I wish I knew of something else I could do, I feel so regretful that I attempted to use this company, I may be screwed.