Unprofessional/Terrible Service Little to no information for what is needed or how the process works until you fork money over. There are no passport agents around with appointments inside of a month. I've been on hold for the better part of an hour, but they are allergic to their phones it seems. Needing a refund ASAP, but I doubt they possess the professionalism to correct the issues. Give literally anybody else your money.

Absolutely fantastic Absolutely fantastic! Was very worried about the process (and the price!) of renewing a passport through a third party agency at first, but was impressed by how easy and fast it was. Had a couple personal roadblocks (just unsure whether I was doing it right or not) so I called the toll-free number several times and was SO pleased by the courteous and patient staff!! Hats off to Express Passport for being so organized and making this important transaction go so smoothly! Received the passport exactly one week after sending it out!... one word: WOW. :) Thank you!!!

Complete scam Paid for expedited passport company took my money and ran. Received “fake” customer service emails where the responses were automated and every phone line unavailable. Essentially this company takes your information, money and runs. At some point they may have been legit but no longer are. I would NOT recommend this service.

Charged me $217 to fill out a form I… Charged me $217 to fill out a form I can get for free from the government, then didn't even submit it! Form had no instructions like the government form does, and never kept me apprised of the progress! After two months of nothing happening, I filled out my passport application at the passport office and cancelled my application with express passport (express - really???). Cancellation fee - $125! $125!!! Stay away.

Fantastic and highly recommend Fantastic and highly recommend! Helpful from the first call I made asking for help to get a replacement passport urgently so I didn't miss my holiday. They've been in business for many years so know all the right people to contact. Also replied swiftly and kept in touch at every step of the way so I didn't worry.