Agent Kevin T. Agent Kevin T. Thank you for fixing the discrepancy in one of my accounts. For future calls please consider speaking a little more slowly or enunciate more clearly. Speed in customer service calls is very important, however speaking clearly and distinctly will show care in handling future customers. Thanks again. David

Run! Run away quickly! During the 4 years I was involved with them, I resolved 2 of my 5 accounts myself and a 3rd one involved litigation which they don’t seem to take too seriously or urgently. They actually referred me to an attorney in a different practice.

I'm getting a little skeptical about… I'm getting a little skeptical about this organization. It seems that things are moving at a snails pace, yet the creditors are contacting me all of the time about settling the account. I'm concerned about the fees that keep being added to my accounts. I wonder if I should just negotiate with the creditors myself and move this along. Anyone have any input?

In program 1 year now, should I be worried? In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked my to resend 18 page document. This was also loaded on my customer portal on March 18, 2020; and it seems to be missing now. Notice of hearing date there.

They were fast in signing me up, but it stops there They were fast in signing me up, but they have a very poor customer serve department. I have been trying for two weeks to get a refund on money that they withdrew after being told that it would be skipped. I talked to them three times sense then and I have had know refund. Credit score is going down because of overdrafts and late payments. I would look twice before going with this company.