I did not have a good customer service… I did not have a good customer service experience. They could not answer my questions and I was spoke to like I was a idiot. The "expert" I was transferred to raised his voice at me and tried to intimidate me. He was very rude. I honestly don't think anyone is working on our account or reading the documents I am downloading. They take our payments every month, but haven't been doing anything with our creditors. We are very scared that we have made a huge mistake trusting this company.

I'm getting a little skeptical about… I'm getting a little skeptical about this organization. It seems that things are moving at a snails pace, yet the creditors are contacting me all of the time about settling the account. I'm concerned about the fees that keep being added to my accounts. I wonder if I should just negotiate with the creditors myself and move this along. Anyone have any input?

Ah Royal Legal what can I say about… Ah Royal Legal what can I say about this irresponsible company if you what to call them that Now it's been 2 month they still can't seem to figure out what they did with my $1077.00 check. Bunch of idots you talk to a supervisor and it's always a different one always tell you "I'll look into that, next supervisor I'll look into that, next supervisor I'll look into that" Please DO NOT USE THIS JOKE OF A DSC, find some other way or some other DSC STAY AWAY FROM THEM THERE IRRESPONSIBLE

I would actually give Royal no stars I would actually give Royal no stars, if that was an option. We were very pleased with the program until about 2-3 months ago, not sure if they had a change in management. Communication became horrible, no one could help when I would call in. The response was always someone will get back to you in 3 business days, with no return phone call. Royal let a settlement fall threw the cracks without us being aware, this was our last account. After weeks of calling in to try and get updates, a new negotiation was done that was completely ridiculous, the settlement would have kept us in the program for another 7 months, when we could have been done with the original negotiation. I would not recommend this program.

Agent Kevin T. Agent Kevin T. Thank you for fixing the discrepancy in one of my accounts. For future calls please consider speaking a little more slowly or enunciate more clearly. Speed in customer service calls is very important, however speaking clearly and distinctly will show care in handling future customers. Thanks again. David