Courtney Schnell
GBDO NOT USE UNLAWFUL BUSINESS PRACTICES Do not do business with this company! Unlawful and dishonest business practices. Should be ashamed of themselves and are a disgrace; I’m shocked this company is able to operate in the United States.
Ernie Hearn
GBThey were fast in signing me up, but it stops there They were fast in signing me up, but they have a very poor customer serve department. I have been trying for two weeks to get a refund on money that they withdrew after being told that it would be skipped. I talked to them three times sense then and I have had know refund. Credit score is going down because of overdrafts and late payments. I would look twice before going with this company.
Rhonda Holub
GBIn program 1 year now, should I be worried? In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked my to resend 18 page document. This was also loaded on my customer portal on March 18, 2020; and it seems to be missing now. Notice of hearing date there.
Theresa Torres
GBI would actually give Royal no stars I would actually give Royal no stars, if that was an option. We were very pleased with the program until about 2-3 months ago, not sure if they had a change in management. Communication became horrible, no one could help when I would call in. The response was always someone will get back to you in 3 business days, with no return phone call. Royal let a settlement fall threw the cracks without us being aware, this was our last account. After weeks of calling in to try and get updates, a new negotiation was done that was completely ridiculous, the settlement would have kept us in the program for another 7 months, when we could have been done with the original negotiation. I would not recommend this program.
Annette Fuston
GBRun! Run away quickly! During the 4 years I was involved with them, I resolved 2 of my 5 accounts myself and a 3rd one involved litigation which they don’t seem to take too seriously or urgently. They actually referred me to an attorney in a different practice.