Carla Carla, my wife, and I have been trying to get assistance and answers regarding our accounts. We sent our court papers in August and no one has been able to help us. We keep getting passed from one person to another with no results. I have asked several times to have someone call me 316-640-0234 and no one does. You did a great job with the other creditors but have clearly dropped the ball since August.

Agent Kevin T. Agent Kevin T. Thank you for fixing the discrepancy in one of my accounts. For future calls please consider speaking a little more slowly or enunciate more clearly. Speed in customer service calls is very important, however speaking clearly and distinctly will show care in handling future customers. Thanks again. David

I did not have a good customer service… I did not have a good customer service experience. They could not answer my questions and I was spoke to like I was a idiot. The "expert" I was transferred to raised his voice at me and tried to intimidate me. He was very rude. I honestly don't think anyone is working on our account or reading the documents I am downloading. They take our payments every month, but haven't been doing anything with our creditors. We are very scared that we have made a huge mistake trusting this company.

To many problems to list... To many problems to list.... most credit cards just lays unattended and cost in intrest and late fees just keep climbing....l finally withdrew my unpaid accounts which are now larger and contracted credit cards and made much better payoff agreements than l got with others they negotiated.

I do not recommend using their service I do not recommend using their service. Too many issues to list. Extremely poor communication, unclear directions and follow up - bills you for a millions things after the fact.