In program 1 year now, should I be worried? In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked my to resend 18 page document. This was also loaded on my customer portal on March 18, 2020; and it seems to be missing now. Notice of hearing date there.

I would actually give Royal no stars I would actually give Royal no stars, if that was an option. We were very pleased with the program until about 2-3 months ago, not sure if they had a change in management. Communication became horrible, no one could help when I would call in. The response was always someone will get back to you in 3 business days, with no return phone call. Royal let a settlement fall threw the cracks without us being aware, this was our last account. After weeks of calling in to try and get updates, a new negotiation was done that was completely ridiculous, the settlement would have kept us in the program for another 7 months, when we could have been done with the original negotiation. I would not recommend this program.

I did not have a good customer service… I did not have a good customer service experience. They could not answer my questions and I was spoke to like I was a idiot. The "expert" I was transferred to raised his voice at me and tried to intimidate me. He was very rude. I honestly don't think anyone is working on our account or reading the documents I am downloading. They take our payments every month, but haven't been doing anything with our creditors. We are very scared that we have made a huge mistake trusting this company.

Ah Royal Legal what can I say about… Ah Royal Legal what can I say about this irresponsible company if you what to call them that Now it's been 2 month they still can't seem to figure out what they did with my $1077.00 check. Bunch of idots you talk to a supervisor and it's always a different one always tell you "I'll look into that, next supervisor I'll look into that, next supervisor I'll look into that" Please DO NOT USE THIS JOKE OF A DSC, find some other way or some other DSC STAY AWAY FROM THEM THERE IRRESPONSIBLE

To many problems to list... To many problems to list.... most credit cards just lays unattended and cost in intrest and late fees just keep climbing....l finally withdrew my unpaid accounts which are now larger and contracted credit cards and made much better payoff agreements than l got with others they negotiated.