This company is a joke. I think they could provide a good service, but unfortunately the people you talk to (never the same person) are incompetent and will tell you something different every time you speak to them. Because these clowns never did what they said they would do and it went on for so long, that a debt ended up in litigation and now they won’t take it on and I am left to deal with it. I feel complete outrage and desperation when I thought I was on a path to redemption the past two years. They have failed to deliver.

I do not recommend using their service I do not recommend using their service. Too many issues to list. Extremely poor communication, unclear directions and follow up - bills you for a millions things after the fact.

In program 1 year now, should I be worried? In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked my to resend 18 page document. This was also loaded on my customer portal on March 18, 2020; and it seems to be missing now. Notice of hearing date there.

Carla Carla, my wife, and I have been trying to get assistance and answers regarding our accounts. We sent our court papers in August and no one has been able to help us. We keep getting passed from one person to another with no results. I have asked several times to have someone call me 316-640-0234 and no one does. You did a great job with the other creditors but have clearly dropped the ball since August.

Run! Run away quickly! During the 4 years I was involved with them, I resolved 2 of my 5 accounts myself and a 3rd one involved litigation which they don’t seem to take too seriously or urgently. They actually referred me to an attorney in a different practice.